Clio - Cloud-Based Legal Technology

Director of Professional Services

Clio - Cloud-Based Legal Technology

full-time

Posted on:

Location Type: Hybrid

Location: New York City • New York • United States

Visit company website

Explore more

✨ AI Apply
Apply

Salary

💰 $153,600 - $230,400 per year

Job Level

Lead

About the role

  • Build and Lead a World-Class Services Organization
  • Lead and grow a team of legal architects responsible for end-to-end delivery of large-scale enterprise projects.
  • Define and continuously improve delivery methodologies, tools, and processes that enable scalable, repeatable, and efficient implementations for complex clients.
  • Set and manage key performance indicators across utilization, gross margin, and time-to-value.
  • Ensure Successful Enterprise Delivery and Customer Outcomes
  • Oversee the full lifecycle of enterprise client projects, from design and planning to configuration, testing, training, and go-live.
  • Maintain a governance framework for all delivery projects, ensuring predictable outcomes, strong financial control, and excellent client experience.
  • Act as a senior escalation point for clients, resolving complex delivery challenges with empathy, urgency, and partnership.
  • Establish strong executive relationships with enterprise customers and ensure delivery aligns with their broader transformation goals.
  • Drive Operational Excellence and Continuous Improvement
  • Develop a professional services “delivery playbook” that standardizes how we implement ShareDo US across enterprise client types and regions.
  • Identify and implement process innovations that improve efficiency, quality, and customer satisfaction.
  • Build and maintain a reporting rhythm to track project health, utilization, and financial performance, sharing insights with leadership.
  • Strategic Growth and Capacity Planning
  • Partner with Sales, Product, and Customer Success to forecast demand and resource needs in enterprise accounts.
  • Define the long-term capacity plan for the PS organization in alignment with company growth objectives.
  • Partner with Talent Acquisition and Capability Leads to attract, develop, and retain top-tier enterprise delivery talent.
  • Commercial and Partner Management
  • Own professional services P&L accountability, ensuring utilization, margin, and delivery profitability targets are met.
  • Manage subcontractor and partner relationships, ensuring high-quality delivery and sustainable margin structures.
  • Collaborate with system integrators and delivery partners to expand implementation capacity and accelerate adoption within the enterprise market.

Requirements

  • Proven experience leading Professional Services or Delivery organizations for enterprise SaaS or complex software solutions.
  • A track record of delivering large-scale, multi-phase enterprise implementations involving multiple stakeholder groups and integration touchpoints.
  • Deep understanding of enterprise project governance, risk management, and change management best practices.
  • Experience with utilization and revenue forecasting, with comfort owning P&L-level accountability.
  • Strong leadership skills with the ability to inspire, coach, and scale high-performing delivery teams across multiple geographies.
  • Exceptional communication and stakeholder management skills, able to engage confidently with enterprise executives, project sponsors, and technical teams alike.
  • Background in legal tech, professional services automation, or enterprise workflow software is a strong asset.
Benefits
  • Competitive, equitable salary with top-tier health benefits, dental, and vision insurance
  • Hybrid work environment, with expectation for local Clions (Vancouver, Calgary, Toronto, Dublin and Sydney) to be in office minimum twice per week.
  • Flexible time off policy, with an encouraged 20 days off per year.
  • $2000 annual counseling benefit
  • RRSP matching and RESP contribution
  • Clioversary recognition program with special acknowledgement at 3, 5, 7, and 10 years
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
enterprise project governancerisk managementchange managementutilization forecastingrevenue forecastingP&L accountabilitydelivery methodologiesprocess innovationslarge-scale implementationsprofessional services automation
Soft Skills
leadershipcommunicationstakeholder managementcoachinginspiring teamsclient relationship managementempathyurgencypartnershipstrategic planning