Climb Channel Solutions NA

IT Support Specialist

Climb Channel Solutions NA

full-time

Posted on:

Location Type: Hybrid

Location: Boston • Massachusetts • United States

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Tech Stack

MacOSVoIP

About the role

  • Provide day-to-day technical support for employees in a local office and remote environment
  • Assist with basic monitoring of office systems and devices to ensure normal operation
  • Troubleshoot and support operating systems, applications, hardware, and VoIP tools
  • Assist with desktop and laptop setup, replacements, and basic hardware upgrades
  • Track and maintain hardware and software inventory
  • Support employee onboarding and offboarding, including account setup, device provisioning, and basic user orientation
  • Document common issues, solutions, and IT procedures in a clear and organized manner
  • Assist senior IT staff with IT projects, deployments, and system changes
  • Help maintain local office IT equipment, including network, AV, and conference room technology

Requirements

  • 1–2 years of experience in an IT support, help desk, or technical support role (internships or academic experience welcomed)
  • Basic experience supporting Windows and/or macOS endpoints
  • Familiarity with Microsoft 365 tools such as Outlook, Teams, OneDrive, and SharePoint
  • Exposure to device management tools (Intune, MDM, or similar) is a plus
  • Basic understanding of networking concepts (Wi-Fi, switches, IP addressing)
  • Familiarity with conferencing and AV tools such as Zoom, Microsoft Teams, or conference room systems (e.g., webcams, microphones, TVs)
  • Experience with ticketing systems such as Zendesk, Jira, or similar is a plus
  • Comfortable assisting users both in-person and remotely
  • Willingness to learn new technologies and follow established IT processes
  • Ability to occasionally assist outside normal business hours for urgent issues
Benefits
  • Competitive salaries
  • Meaningful bonus program
  • Excellent benefits, including healthcare insurance
  • Pension/retirement matching
  • Comprehensive life insurance
  • Employee assistance program
  • Time off plans
  • Paid company holidays
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
technical supporttroubleshootingWindowsmacOSnetworking conceptsdevice managementVoIP toolshardware upgradesticketing systemsinventory management
Soft Skills
communicationproblem-solvingorganizationteamworkadaptabilitycustomer servicewillingness to learnin-person assistanceremote assistancedocumentation