Client Command

Director

• Own team quota attainment, pipeline coverage and development, and forecast accuracy.
• Lead weekly pipeline, deal strategy, and forecast reviews; enforce qualification, stage integrity, and close discipline.
• Lead by example in the enhanced Client Command selling process.
• Maintain and grow an individual pipeline and book of business by actively prospecting, developing client relationships, and closing new revenue opportunities while leading and supporting the broader revenue team.
• Drive urgency, accountability, and KPI-based performance management across the sales team.
• Coach and develop Account Executives through regular 1:1s, reducing ramp time and improving attainment consistency.
• Oversee execution across new Direct, Affiliate, and other sales channels, ensuring proper engagement, deal quality, margin, and co-selling practices.
• Build and maintain scalable sales playbooks, onboarding, and training programs.
• Partner with sales leadership on territory design, hiring, and scaling the sales organization.
• Establish and reinforce a culture of ownership, transparency, and high performance; celebrate wins and address underperformance quickly.

Director of Revenue Attainment

Customer Support

• Lead a staff of Subject Matter Experts in client experience execution, operational and client tool support and project management as Client Command continues to grow and innovate its product offerings
• Foster collaboration and education across a cross-functional group of operations leaders, account owners and revenue generators, supporting the customer voice in executional delivery
• Participate in key customer relationships and participate in closing strategic opportunities
• Obtain and lead the customer experience & voice across all client verticals, direct, reseller, ad agencies, vendor partners, strategic partners and Automotive OEM clients
• Collaborate with cross-functional teams to support achievement of client retention targets
• Consistently deliver quality focused results, turning strategic vision into action with a focus on operational efficiency both internally and client side
• Foster a results-driven culture, promoting professional growth and development within the team
• Collaborate with internal and external stakeholders to develop and promote new product offerings in support of customer needs and market competitiveness
• Ensure client satisfaction by partnering with functional leaders in delivering exceptional service and support, addressing escalations and issues promptly and effectively
• Oversee the integration and utilization of data and technology to enhance internal and dealer tools, deliver performance and track results
• Ensure compliance with industry standards and regulations, maintaining the highest levels of transparency, trust and integrity with clients and partners

Director of Revenue Attainment

Director of Customer Experience