Junior Designer – Agência de Marketing
Relou RH
WordPress
Product Manager – Customer Marketing
Clicksign
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇧🇷 Brazil
Visit company websiteJob Level
Mid-LevelSenior
Tech Stack
Go
About the role
- Lead and develop the Product Marketing team, ensuring clarity of objectives, individual growth, and strategic alignment.
- Define the area’s vision, frameworks, and operating model, structuring Go-to-Market processes, messaging, and collaboration rituals across teams.
- Coordinate the planning and execution of product and new-feature launch strategies, in partnership with Product, CX, Sales, and Marketing.
- Define and monitor success metrics for launches and campaigns, translating results into learnings and executive recommendations.
- Ensure consistent communication and positioning across all touchpoints of the customer journey — from strategy to activation.
- Strengthen a customer-centric culture across the organization, placing the customer at the center of product and communication decisions.
- Act as the bridge between Product and the market, translating customer feedback into insights for launch strategy.
- Collaborate with Product, CX, Sales, and Customer Success to align priorities and ensure consistency in messaging.
- Propose and coordinate the creation of enablement materials for internal teams (pitch decks, battlecards, FAQs, training).
Requirements
- Solid experience (minimum 4 years) in Product Marketing, Customer Success, Product, or related areas, with direct people-management experience.
- Strong leadership and team-management capabilities.
- Experience managing complex, cross-functional projects.
- Excellent stakeholder-management skills (internal and external).
- Excellent written and verbal communication skills.
- Analytical ability to connect product-usage data, customer feedback, and market insights.
- Strategic mindset for Customer Experience (CX), ensuring each launch strengthens the customer journey.
- Experience structuring and developing teams.
- Strong customer-centric orientation: deep understanding of how customers perceive product value.
- Ability to connect product storytelling with practical impact on the customer experience.
- Experience leading initiatives involving Customer Experience, Customer Success, or Service Design.
- Experience working in SaaS or B2B companies.
- Familiarity with Go-to-Market frameworks (e.g., messaging frameworks, launch tiers).
Benefits
- 100% remote work.
- Culture of trust, results-focused, with high levels of challenge and learning.
- Autonomy and ownership in an environment full of collaboration and empathy.
- Feedback culture and regular 1:1s with a human, non-micromanaging leadership.
- Comprehensive benefits including meal/food allowance, childcare support, home-office allowance, health coverage, education and culture benefits, Gympass, birthday day off, discounts on therapy and English courses, among other partnerships.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
Product MarketingCustomer SuccessGo-to-Market frameworksproject managementdata analysisteam developmentcustomer journey mappingproduct storytellinglaunch strategyservice design
Soft skills
leadershipteam managementstakeholder managementcommunicationanalytical thinkingstrategic mindsetcustomer-centric orientationcollaborationproblem-solvingadaptability
