Account Manager, eID, Japanese Speaker
아드리엘
Customer Service Agent, Japanese-Speaking
ClickOut Media
full-time
Posted on:
Origin: • 🌎 Anywhere in the World
Visit company websiteJob Level
Junior
About the role
- Provide prompt and professional customer support in Japanese via live chat, email, and in-app support
- Troubleshoot account, payment, login, and gameplay issues
- Handle KYC verification (identity documents, proof of address, source of funds)
- Assist with fraud detection, including game collusion and anti-cheat flagging
- Ensure customers understand game rules, promotions, bonuses, and platform policies
- Accurately log and escalate interactions and issues using internal ticketing/CRM tools
- Collaborate with compliance, fraud, payments, and marketing teams as required
Requirements
- Fluent/native-level Japanese, both written and spoken
- Professional working proficiency in English
- Minimum 1+ years of customer support experience in iGaming, online casinos, sports betting, or fintech
- Experience conducting KYC checks, understanding AML principles and responsible gaming practices
- Familiarity with online gaming rules and basic fraud detection techniques
- Able to spot and escalate suspicious gameplay or player collusion
- Comfortable working in fast-paced environments with shifting priorities
- Strong written communication, empathy, and conflict-resolution skills
- Nice to have: Experience with tools such as Zendesk, Salesforce, Freshdesk, or LiveChat
- Nice to have: Understanding of regulatory frameworks such as MGA, UKGC, or Curacao
- Nice to have: Previous exposure to Japanese markets
- Nice to have: Knowledge of crypto payments (optional but advantageous)
