Senior Technical Support Engineer – Tokyo, テクニカルカスタマーサポートエンジニア
ClickHouse
full-time
Posted on:
Location Type: Remote
Location: Japan
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Job Level
About the role
- We are currently growing our support team at ClickHouse who provides excellent service to our customers around the world.
- This is a customer-facing role that will include some onsite customer visits in Japan.
- You will be owning a wide variety of tasks: from support tickets to community support, helping with both pre- and post-sales customer activities, partnering with our Go To Market team on deeply technical aspects of POCs, and suggesting improvements to how we do things in Support at ClickHouse.
- Work closely with the Support Services team, Engineering, and Product Management to help define functionality required by users and customers.
- Develop solutions based on ClickHouse Cloud and ClickHouse open-source that can be shared with our users, community, and customers via documentation, knowledge base, blogs, meetups, webinars, and training.
- Assist with mentoring, training, and sharing your knowledge with colleagues, users, and customers.
- You will deliver excellent customer service as a front-line engineer and representative of ClickHouse.
- You will build strong, trusted relationships with colleagues, customers, and partners.
Requirements
- Prior experience within a technical support organization
- Technical breadth and depth in relevant subjects, for example: ClickHouse DBMS or similar OLAP or SQL databases, experience with Cloud/SaaS platforms, Linux/Unix experience, experience with Kubernetes and containers, System or Network Administration experience
- Be present and available according to the scheduling and onsite travel required to deliver high-quality 24x7 Support in a global, distributed environment
- Strong written and verbal communication skills in both Japanese and English
- Experience in a customer-facing role that entailed pre- and post-sales support, solution or sales engineering, consulting, and/or training
- A mindset of teamwork, global engagement, empathy, and solving challenging problems
- A sense of adventure and urgency in building the most scalable, highest performing, largest, and fastest databases on the planet.
- Self-driven, curious, and eager to continuously learn and grow.
Benefits
- Flexible work environment - ClickHouse is a globally distributed company and remote-friendly. We currently operate in 20 countries.
- Healthcare - Employer contributions towards your healthcare.
- Equity in the company - Every new team member who joins our company receives stock options.
- Time off - Flexible time off in the US, generous entitlement in other countries.
- A $500 Home office setup if you’re a remote employee.
- Global Gatherings – We believe in the power of in-person connection and offer opportunities to engage with colleagues at company-wide offsites.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
ClickHouse DBMSOLAP databasesSQL databasesCloud platformsSaaS platformsLinuxUnixKubernetescontainersSystem Administration
Soft Skills
customer servicecommunication skillsteamworkglobal engagementempathyproblem solvingself-drivencuriosityeagerness to learnmentoring