Clever Real Estate

Product Manager

• Own backend and operational systems that support Clever's growth
• Partner with senior engineers to define requirements for APIs, integrations, data flows, internal tools, and workflow automation
• Translate ambiguous business and operational problems into clear specs, MVPs, tradeoffs, and measurable outcomes
• Identify opportunities to reduce manual work, improve data quality, automate workflows, and build more reliable systems
• Define success metrics and instrumentation to verify systems are working as intended
• Use AI tools heavily to accelerate research, discovery, documentation, prototyping, analysis, and execution
• Improve telecom, call, SMS, routing, logging, consent, attribution, and follow-up workflows
• Improve partner APIs, lead validation, normalization, deduplication, routing, error handling, and integration health

Senior Product Manager

Performance Marketing

• Take full accountability for Clever's growth and ROAS across all paid channels—including Google, Meta, TikTok, ChatGPT Ads, and emerging channels as they mature.
• Own the entire paid customer journey: ad creative, audience targeting, landing pages, on-page experience, lifecycle (email and SMS) follow-up, and conversion to qualified pipeline—not just the ad itself.
• Build, test, and codify a repeatable system for launching, scaling, and pruning channels, so paid growth becomes a reliable internal advantage rather than a series of one-off wins.
• Set the creative and testing roadmap—diagnose what's working, kill what isn't, and operate with a high cadence of disciplined experiments across ads, landers, and funnels.
• Set the analytics and attribution standard for paid—define the KPIs, the dashboards, and the rituals that keep the team and leadership aligned on what's actually driving profitable growth.
• Stay on the leading edge of paid channels, ad formats, and AI tooling—bring new bets to the table and have a strong opinion on which ones are worth Clever's time and dollars.

VP of Paid Media

Customer Support

• Lead, coach, and develop a team of 4 CS specialists through regular 1:1s, feedback, coverage planning, and development conversations
• Own day-to-day operations: SLA management, QA, escalation support, and resolution quality across SMS, email, and escalations
• Run the customer service programs on the team's plate: surveys, public reviews, escalation follow-through, VoC actions
• Write or coach the team on responses to negative public reviews that acknowledge issues genuinely without over-validating or taking undue blame
• Serve as backup coverage for the team during PTO and sick days
• Monitor service KPIs (CSAT, FCR, response times, NPS, review metrics) and surface observations to leadership
• Partner with the product and tech teams on tooling, workflows, and program design (they build, you run)
• Be a voice for the team in cross-functional conversations

Senior Product Manager

VP of Paid Media

Customer Service Manager