Clever Real Estate

Operations

• Lead and connect with the team
• Directly manage 6–10 closers, escrow officers, and processors across hiring, onboarding, coaching, and career development
• Run consistent 1:1s, huddles, and performance reviews
• Set the tone for a high-trust, feedback-rich culture where people feel supported and accountable
• Own team KPIs (cycle time, on-time-to-close, fall-through rate, CSAT) and report to leadership
• Monitor pipeline health, balance workload, and serve as the senior escalation point
• Ensure all files meet Federal and state-specific requirements
• Identify workflow friction and partner with Ops and Product to improve playbooks, templates, and tooling

Title & Escrow Operations Manager

DevOps Engineer

• Own and continuously improve the infrastructure and operational systems that support Clever's engineering teams
• Build safer deployment paths with automated health checks, documented rollback plans, and clear release visibility for high-risk services where the architecture supports them
• Improve production reliability across infrastructure, data stores, queues, background jobs, logs, alerts, and supporting services
• Lead or support infrastructure migrations, production cutovers, and environment changes across Heroku, AWS, ECS, RDS, networking, and DNS
• Strengthen observability and incident response through better alerts, dashboards, escalation paths, post-incident follow-up, runbooks, and operational drills
• Define practical reliability targets, service ownership expectations, and production-readiness standards for critical systems, internal tools, integrations, and AI-enabled workflows
• Partner with engineers on infrastructure-sensitive application work, including scaling, error handling, deployment risk, data access, rollback planning, and small backend or internal-tooling changes
• Support SOC2 and security readiness by improving infrastructure controls, access patterns, vulnerability handling, evidence collection, and repeatable operational practices
• Improve local development and staging environments so engineers can onboard, test, and validate changes with less friction

Product Manager

• Own product experiences that touch consumers, agents, and internal teams, always connecting design and product decisions back to real user needs and outcomes
• Bring a strong consumer perspective to every problem: advocate for the end user in prioritization, tradeoffs, and roadmap decisions
• Map the full journey of a consumer or internal user through Clever's product, and identify where the experience breaks down, creates friction, or loses trust
• Partner with designers and engineers to define requirements, shape flows, and ship experiences that are clear, reliable, and trustworthy
• Translate ambiguous user and business problems into clear specs, MVPs, and measurable outcomes
• Reduce friction for internal users (ops, sales, support) by replacing manual workarounds with well-designed tooling and workflows
• Define success metrics that reflect real user experience quality: not just engagement or uptime, but whether people are getting the outcome they came for
• Use AI tools heavily to accelerate research, discovery, documentation, prototyping, and analysis

Senior Product Manager – Experiences

• Own backend and operational systems that support Clever's growth
• Partner with senior engineers to define requirements for APIs, integrations, data flows, internal tools, and workflow automation
• Translate ambiguous business and operational problems into clear specs, MVPs, tradeoffs, and measurable outcomes
• Identify opportunities to reduce manual work, improve data quality, automate workflows, and build more reliable systems
• Define success metrics and instrumentation to verify systems are working as intended
• Use AI tools heavily to accelerate research, discovery, documentation, prototyping, analysis, and execution
• Improve telecom, call, SMS, routing, logging, consent, attribution, and follow-up workflows

Senior Product Manager – Communication Systems

• Lead and connect with the team
• Directly manage 6–10 closers, escrow officers, and processors across hiring, onboarding, coaching, and career development
• Run consistent 1:1s, huddles, and performance reviews
• Set the tone for a high-trust, feedback-rich culture where people feel supported and accountable
• Drive performance and quality
• Own team KPIs (cycle time, on-time-to-close, fall-through rate, CSAT) and report to leadership
• Monitor pipeline health, balance workload, and serve as the senior escalation point
• Conduct routine file audits across title commitments, CDs, escrow ledgers, and wire instructions
• Ensure all files meet Federal and state-specific requirements
• Investigate every compliance miss and convert it into a permanent process fix
• Identify workflow friction and partner with Ops and Product to improve playbooks, templates, and tooling
• Keep SOPs current and turn escalation patterns into systemic fixes
• Work closely with Agent Network, Customer Success, and Product to keep handoffs clean and the customer experience seamless
• Surface trends, risks, and opportunities early — with data and a recommended path forward

Operations Manager

• Own backend and operational systems that support Clever's growth
• Partner with senior engineers to define requirements for APIs, integrations, data flows, internal tools, and workflow automation
• Translate ambiguous business and operational problems into clear specs, MVPs, tradeoffs, and measurable outcomes
• Identify opportunities to reduce manual work, improve data quality, automate workflows, and build more reliable systems
• Define success metrics and instrumentation to verify systems are working as intended
• Use AI tools heavily to accelerate research, discovery, documentation, prototyping, analysis, and execution
• Improve telecom, call, SMS, routing, logging, consent, attribution, and follow-up workflows
• Improve partner APIs, lead validation, normalization, deduplication, routing, error handling, and integration health

Senior Product Manager

Performance Marketing

• Take full accountability for Clever's growth and ROAS across all paid channels—including Google, Meta, TikTok, ChatGPT Ads, and emerging channels as they mature.
• Own the entire paid customer journey: ad creative, audience targeting, landing pages, on-page experience, lifecycle (email and SMS) follow-up, and conversion to qualified pipeline—not just the ad itself.
• Build, test, and codify a repeatable system for launching, scaling, and pruning channels, so paid growth becomes a reliable internal advantage rather than a series of one-off wins.
• Set the creative and testing roadmap—diagnose what's working, kill what isn't, and operate with a high cadence of disciplined experiments across ads, landers, and funnels.
• Set the analytics and attribution standard for paid—define the KPIs, the dashboards, and the rituals that keep the team and leadership aligned on what's actually driving profitable growth.
• Stay on the leading edge of paid channels, ad formats, and AI tooling—bring new bets to the table and have a strong opinion on which ones are worth Clever's time and dollars.