Operations Manager

Clever Real Estate

Operations Manager leading a team of closers and escrow officers for Clever's title and escrow business. Responsible for driving team performance and ensuring compliance across multiple states.

Posted 6/12/2026full-timeRemote • Arizona, California, Florida, Texas • 🇺🇸 United StatesMid-LevelSenior💰 $80,000 - $90,000 per yearWebsite

About the role

Key responsibilities & impact

Lead and connect with the team
Directly manage 6–10 closers, escrow officers, and processors across hiring, onboarding, coaching, and career development
Run consistent 1:1s, huddles, and performance reviews
Set the tone for a high-trust, feedback-rich culture where people feel supported and accountable
Drive performance and quality
Own team KPIs (cycle time, on-time-to-close, fall-through rate, CSAT) and report to leadership
Monitor pipeline health, balance workload, and serve as the senior escalation point
Conduct routine file audits across title commitments, CDs, escrow ledgers, and wire instructions
Ensure all files meet Federal and state-specific requirements
Investigate every compliance miss and convert it into a permanent process fix
Identify workflow friction and partner with Ops and Product to improve playbooks, templates, and tooling
Keep SOPs current and turn escalation patterns into systemic fixes
Work closely with Agent Network, Customer Success, and Product to keep handoffs clean and the customer experience seamless
Surface trends, risks, and opportunities early — with data and a recommended path forward

Requirements

What you’ll need

5+ years in title, escrow, settlement, or closing (residential resale) with 2+ years managing a team
Hands-on across the full closing lifecycle — title through disbursement
Strong knowledge of Federal and multi-state compliance (RESPA, TRID, CFPB, BSA/AML)
Proficient in Qualia
Strong communicator; comfortable in a fast-moving, remote, multi-state environment

Benefits

Comp & perks

Comprehensive Benefits: Medical, dental, vision, and life insurance
Paid Time Off: 18 days of PTO (increases with tenure) plus 10 paid holidays
Professional Development: Annual budget for learning and career growth
Tenure Sabbaticals: Paid sabbaticals to celebrate major milestones
Clever Product Benefit: Exclusive access to Clever homeownership perks
Work-From-Home Stipend: Support for your remote workspace
401(k): Retirement plan administered through Guideline
Parental Leave: 6–12 weeks of paid parental leave
Wellness Benefits: Free counseling sessions and optional weekly meditation

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

team managementperformance reviewsfile auditscompliance investigationworkflow improvementclosing lifecycleKPI managementdata analysis

Soft Skills

leadershipcommunicationcoachingaccountabilityproblem-solvingcollaborationadaptability