Cleveland Clinic

Program Manager I – Contact Center Support

Cleveland Clinic

full-time

Posted on:

Location Type: Remote

Location: Ohio • United States

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About the role

  • Manage and maintain initiatives related to an assigned program.
  • Develop systems and procedures to enhance patient care.
  • Serve as a liaison with all levels of the organization and outside community.
  • Manage multiple priorities and projects with competing deadlines.
  • Allocate time to meet completion requirements.
  • Serve as a coach and mentor for other positions in the department.
  • Review and monitor adherence to Human Resources policies and corporate compliance procedures.

Requirements

  • Bachelor's Degree in Business Administration, Healthcare Administration or a related field and two years of experience in project management, data analysis and systems training
  • High School Diploma/GED and six years of experience
  • Associate’s Degree and four years of experience
  • Master’s Degree and one year of experience
  • Knowledge of statistical and financial analysis, primary research and business plan development
  • Experience in a healthcare setting
  • Cisco, UCCE and/or Verint experience
Benefits
  • 403(b) Savings & Investment Plan
  • Investment Pension Plan (IPP)
  • Tuition Reimbursement
  • Paid Time Off (PTO)
  • Employee Discounts
  • Dental and Vision Plans
  • Life Insurance and Disability
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
project managementdata analysissystems trainingstatistical analysisfinancial analysisprimary researchbusiness plan development
Soft Skills
communicationcoachingmentoringorganizational skillstime management
Certifications
Bachelor's DegreeAssociate’s DegreeMaster’s Degree