Cleveland Clinic

Financial Registration Liaison

Cleveland Clinic

full-time

Posted on:

Location Type: Hybrid

Location: Ohio • 🇺🇸 United States

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Job Level

JuniorMid-Level

About the role

  • Serve as a single point of contact for patients to ensure timely and accurate registration and communication of financial matters
  • Promote consistent standards to ensure every patient receives the information, guidance, and education needed to take control of their healthcare finances
  • Deliver the highest level of customer service and empathy throughout all interactions
  • Proactively communicate with patients to keep them informed of their pre-service financial readiness
  • Support patients through all aspects of their financial journey
  • Solicit patient payments and ensure proper posting of dollar amounts
  • Identify and resolve issues related to registration, financial clearance, billing, and collections

Requirements

  • High School Diploma or GED and two years of experience in registration, financial counseling, customer service, healthcare revenue cycle or a related area OR Associate’s Degree and one year of experience
  • Understanding of EPIC, Epic Prelude and Resolute systems
  • Strong understanding of medical insurance terminology and processing claims
  • Collections background/experience - can be any industry
  • Proficient in Spanish (preferred)
  • Prior experience as a Patient Financial Advocate or collections (preferred)
  • Previous remote work experience (preferred)
Benefits
  • Health insurance
  • 401(k) matching
  • Flexible work hours
  • Paid time off
  • Remote work options

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
registrationfinancial counselingcustomer servicehealthcare revenue cyclemedical insurance terminologyclaims processingcollections
Soft skills
customer serviceempathycommunicationproblem-solving
Certifications
High School DiplomaGEDAssociate’s Degree
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