Clerk.com

Technical Account Manager

Clerk.com

full-time

Posted on:

Origin:  • 🇺🇸 United States • California

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Job Level

Mid-LevelSenior

Tech Stack

GoJavaScriptNext.jsNode.jsReact

About the role

  • Serve as the primary technical partner for top accounts, ensuring smooth onboarding, integration, and adoption.
  • Troubleshoot technical challenges with a focus on long-term solutions for strategic customers.
  • Act as a trusted advisor: share best practices, recommend features, and guide customers toward maximizing Clerk’s value.
  • Track account health metrics, anticipate risks, and proactively address issues before they become blockers.
  • Represent the voice of the customer internally, shaping product roadmap and go-to-market motion.
  • Define and evolve Clerk’s Technical Account Management function — from processes to tooling to metrics — as the founding team member.
  • Partner with customers from onboarding through scaling, combining technical expertise with a users-first mindset.

Requirements

  • Background working in a customer-facing technical role (TAM, solutions engineer, success engineer, or similar).
  • Experience with languages/frameworks commonly used with Clerk: Next.js, React, JavaScript, Node.js, Go, and shadcn.
  • Comfortable engaging both technical (developers, architects) and business (PMs, execs) stakeholders.
  • Ability to debug technical workflows, read APIs/SDKs, and guide enterprise customers through implementation decisions.
  • Strong written and verbal communication: clear, empathetic, and authoritative across email, Slack, and live calls.
  • Balance technical problem-solving with a forward-looking focus on customer outcomes and account health.
  • Thrive in a cross-functional, collaborative environment.
  • Bonus: Experience in developer tools, authentication/identity, or supporting enterprise SaaS customers at scale.
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