Field Support Representative
DSI
Customer Support Agent – PT
Clerk Chat
part-time
Posted on:
Location Type: Hybrid
Location: San Francisco • California • 🇺🇸 United States
Visit company websiteJob Level
JuniorMid-Level
About the role
- be the first point of contact for our customers by email and chat
- handle and coordinate product-specific inquiries, engaging with external stakeholders
- think critically about and improve processes, with a focus on future growth and optimization
- develop and continuously improve our customer journey
- closely collaborate with all departments to further improve our customer journey
Requirements
- 2-3 years of experience in a similar role within the telecom industry.
- able to work both independently and collaboratively within a team.
- excellent communication skills and are comfortable speaking to all sorts of customers
- creative problem solver - when you encounter issues you expedite resolution by offering your own potential fixes
- self-starter with a proactive attitude and the mind-set to work in a start-up environment.
Benefits
- flexible vacation time
- healthy quarterly bonuses
- creative freedom
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft skills
excellent communication skillscreative problem solverself-starterproactive attitudeability to work independentlyability to work collaborativelycritical thinkingprocess improvementcustomer engagementstakeholder management
