ClearSky Health

Data Analyst

• Leads the development of business intelligence solutions for the organization, including Prism Analytics
• Oversees daily extraction, transfer, and load process to ensure data sets are completely pushed from source systems to business intelligence solution
• Designs and creates reports and queries for all functional areas of the organization using various systems
• Develops visualization dashboards to display data in a user-friendly format
• Collaborates with end users to validate all reports and dashboards created to ensure data is accurate and complete
• Creates, maintains, and oversees documentation that includes the design, requirements, and user manuals for the organization
• Ensures reports are maintained and any new or additional data requirements are promptly added
• Facilitates collaboration with end users for purpose of collecting data and executing the company’s mission
• Seeks out and participates in educational and learning opportunities to enhance knowledge of systems used by the company

Business Intelligence Data Analyst

Customer Support

• Serve as the primary support contact for all clinical applications.
• Apply strong critical-thinking and analytical skills to investigate, troubleshoot, and resolve complex application and workflow issues.
• Train and educate clinicians and staff on the effective, compliant use of clinical applications.
• Analyze clinical workflows and recommend system or process improvements to enhance efficiency and patient care.
• Support provider documentation workflows, including dictation and transcription-related functions.
• Conduct internal audits as needed to ensure system accuracy, data integrity, and compliance.
• Develop, maintain, and update application documentation, workflows, and training materials.
• Provide both technical and non-technical support to clinicians, operational staff, and senior leadership.
• Collaborate with IT teams, vendors, and external partners to resolve issues and implement upgrades or enhancements.
• Resolve complex issues with innovative solutions.
• Communicate issues, updates, and resolutions clearly to facility staff and senior management.
• Investigate and escalate incidents, troubleshoot system and software issues effectively.
• Travel regularly to facilities to provide onsite support, training, and system implementations.
• Participate in a 24/7 on-call rotation to provide timely after-hours support.

Business Intelligence Data Analyst

Clinical Application Support Specialist