ClearSky Health

Customer Support

• Serve as the primary support contact for all clinical applications.
• Apply strong critical-thinking and analytical skills to investigate, troubleshoot, and resolve complex application and workflow issues.
• Train and educate clinicians and staff on the effective, compliant use of clinical applications.
• Analyze clinical workflows and recommend system or process improvements to enhance efficiency and patient care.
• Support provider documentation workflows, including dictation and transcription-related functions.
• Conduct internal audits as needed to ensure system accuracy, data integrity, and compliance.
• Develop, maintain, and update application documentation, workflows, and training materials.
• Provide both technical and non-technical support to clinicians, operational staff, and senior leadership.
• Collaborate with IT teams, vendors, and external partners to resolve issues and implement upgrades or enhancements.
• Resolve complex issues with innovative solutions.
• Communicate issues, updates, and resolutions clearly to facility staff and senior management.
• Communicate system updates, downtime, and maintenance schedules clearly to facility staff and senior leadership.
• Investigate and escalate incidents, troubleshoot system and software issues effectively.
• Travel regularly to facilities to provide onsite support, training, and system implementations.
• Participate in a 24/7 on-call rotation to provide timely after-hours support.

Clinical Application Support Specialist