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Clinical Application Support Specialist
ClearSky HealthClinical Application Support Specialist acting as bridge between clinical operations and technology for ClearSky Health. Implementing and optimizing healthcare software systems to enhance patient care and support clinicians.
About the role
Key responsibilities & impact- Serve as the primary support contact for all clinical applications.
- Apply strong critical-thinking and analytical skills to investigate, troubleshoot, and resolve complex application and workflow issues.
- Train and educate clinicians and staff on the effective, compliant use of clinical applications.
- Analyze clinical workflows and recommend system or process improvements to enhance efficiency and patient care.
- Support provider documentation workflows, including dictation and transcription-related functions.
- Conduct internal audits as needed to ensure system accuracy, data integrity, and compliance.
- Develop, maintain, and update application documentation, workflows, and training materials.
- Provide both technical and non-technical support to clinicians, operational staff, and senior leadership.
- Collaborate with IT teams, vendors, and external partners to resolve issues and implement upgrades or enhancements.
- Resolve complex issues with innovative solutions.
- Communicate issues, updates, and resolutions clearly to facility staff and senior management.
- Investigate and escalate incidents, troubleshoot system and software issues effectively.
- Travel regularly to facilities to provide onsite support, training, and system implementations.
- Participate in a 24/7 on-call rotation to provide timely after-hours support.
Requirements
What you’ll need- Bachelor’s degree in healthcare, information technology, or a related field OR Minimum of three (3) years of experience in a clinical, rehabilitation, or healthcare setting.
- Knowledge and understanding of Information technology.
- Troubleshooting experience is strongly preferred.
- Project Management experience preferred.
- Excellent communication, organizational and documentation skills.
- Problem-solving skills.
- Ability to work independently, manage competing priorities, and meet deadlines in a fast-paced clinical environment.
- Must maintain an acceptable driving record, current driver’s license, and insurability.
Benefits
Comp & perks- Competitive Pay
- Comprehensive Benefits (Medical, Dental, Vision, Accident/Disability/Life Insurance, HSA, Generous PTO Accrual, 401k Match)
- Student Loan Repayment & Tuition Reimbursement
- Supportive, Inclusive Culture
- Employee Recognition & Wellness Programs
- Real Work-Life Balance
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
troubleshootingproject managementclinical applicationsworkflow analysisapplication documentationdata integritycompliancedictationtranscriptioncritical thinking
Soft Skills
communicationorganizational skillsproblem-solvinganalytical skillsindependencetime managementtrainingcollaborationadaptabilityleadership