Clearlink

Brand Manager

• Drive positive and unique customer experiences through crafting social engagements on behalf of the brand partner, with the intent of raising brand awareness, fostering brand adoption, increasing customer satisfaction, and deepening brand loyalty.
• Serve as a leader on customer relationship management by representing the brand partner (and their respective products/services), in line with brand voice and tone, product knowledge, corporate guidelines, and training, while also developing a strong understanding and comprehension of trends, preferences, and pain points of current and potential customers.
• Provide memorable, unique responses at scale to cultivate impactful brand relationships with customers via social media channels and other designated digital touchpoints.
• Provide community management and engagement services in both English and Brazilian Portuguese, ensuring culturally relevant, localized responses that match the brand’s voice and tone.
• Reply to brand engagement-related social media consumer posts (including Twitter, Instagram, and Facebook) on behalf of the client partner, adhering to client-specific social media playbook and guidelines including engagement protocol, voice/tone, and escalation procedures, during designated support business hours.
• Craft responses in both Brazilian Portuguese and English, ensuring cultural and linguistic accuracy across all social engagements.
• Maintain a consistently high standard of brand responses as well as productivity in the day-to-day of the role.
• Proactively research, locate, surface, and potentially engage in timely and brand-appropriate shareable user-generated content (UGC) to recommend for repost across client-owned social channels.
• Support and expand proactive social listening to: Identify opportunities to create more personalized, near real-time customer-influenced engagement replies and content.
• Pinpoint emerging customer trends in real-time to elevate as wider call-to-action / user-generated brand engagement opportunities.
• Locate and support “newsjacking” opportunities; i.e. flagging potentially relevant trending hashtags, social, and/or cultural moments for engagement and/or content creation inspiration.
• Track consumer response to GTM roll-outs and competitive insights as requested.
• Proactively recommend new content or effective brand engagement solutions, based on observations, trends, and information gathered from results of digital engagements and additional community insights.
• Ensure escalations are processed correctly and in a timely manner using the appropriate and necessary tools and processes.
• Provide accurate and relevant feedback on internal processes and tools to internal departments (including team leads, social media analysts, and account management) and/or clients to identify information that can be used to optimize current processes, such as the development of knowledge base (KB) resources for the team.

Digital CX Brand Specialist – Portuguese

Insurance

• Drive sales and revenue by assisting customers in making healthcare decisions over the phone
• Meet and exceed monthly sales and performance goals
• Complete transactional sales through closing
• Conduct follow-up calls to ensure client satisfaction, resolve issues, and close business
• Adhere to the Centers for Medicare and Medicaid Services (CMS) Medicare Marketing Guidelines and company policies and procedures
• Other duties and projects will be assigned as needed

Licensed Health Insurance Sales

Inside Sales

• Represent Fortune 500 brands to assist customers in making informed purchasing choices, building important relationships, and expanding the value of their selections.
• Apply a one-call sales approach, improving every interaction to increase your earnings.
• Attend regular progress meetings with your expert coach to work towards personal goals that will drive success - and earnings!

Inside Sales Associate

Account Manager

• Manage key advertising partnerships and cultivate long-term, value-driven relationships with clients by understanding their business goals and KPIs.
• Drive the creation, execution, and optimization of digital performance campaigns that meet client objectives while ensuring timely and on-budget delivery.
• Continuously assess campaign performance, identify optimization opportunities, and implement strategies to exceed revenue targets and maximize ROI for both clients and The Penny Hoarder.
• Conduct in-depth analysis of key performance metrics (KPIs) such as conversion rates, click thru rates, and lifetime value to proactively improve campaign outcomes.
• Collaborate closely with internal teams (product, media buying, editorial, etc.) to align on client goals and execute integrated strategies that drive business results.
• Lead client onboarding, ensuring successful setup of affiliate tracking, and provide ongoing support to troubleshoot issues and ensure smooth campaign execution.
• Communicate complex ideas clearly and persuasively to clients and cross-functional stakeholders.

Digital CX Brand Specialist – Portuguese

Licensed Health Insurance Sales

Inside Sales Associate

Strategic Account Manager