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About the role
Key responsibilities & impact- Conduct post-fulfillment surveys and communication to ensure customer satisfaction.
- Implement and maintain a structured communication plan, including 30-60-90 day and ongoing communication with sold customers.
- Offer products and services during monthly check-ins, responsible for generating new Monthly Recurring Revenue (MRR).
- Manage contract renewals as customer contracts expire, ensuring retention and customer satisfaction.
- Increase fulfillment rates by managing orders from inception to completion/installation.
- Efficiently enter orders into the back-office system, ensuring accuracy and timeliness.
- Set milestones and proactively reach out to suppliers for updates to ensure timely delivery and installation.
- Utilize SMS/email systems to send reminders to customers regarding milestone updates.
- Proactively resolve cancellations by addressing customer concerns and finding solutions to retain their business.
- Refer customers back to the sales team to pivot to a new solution when necessary.
Requirements
What you’ll need- Strong communication skills, both verbal and written.
- Excellent organizational and time management skills.
- Proficiency in using CRM software and project management tools.
- Ability to work independently and collaboratively in a fast-paced environment.
- Problem-solving skills and ability to think creatively to find solutions.
- Experience in sales or customer relationship management is a plus.
Benefits
Comp & perks- 🩺 Healthcare: We offer low-cost, competitive health coverage (domestic partners included!) with employer-paid counseling services.
- 💰 Invest in the Future: Enjoy 401(k) matching after just two months of employment, with employer matching starting at ~3%.
- 🧘♀️ Lifestyle Spending Stipends: Access an employer-paid spending account for physical, financial, and emotional wellbeing expenses.
- 🏝️ Flexible Time Off: We offer competitive time-off balances that accrue weekly, just like your paycheck. (Yes, we’re paid weekly too!)
- 👶🏻 Parental Leave: We provide 2 weeks of paid parental leave during the first year and up to 9 weeks after one year of employment.
- ✈️ Generous Paid Holidays: Celebrate cultural diversity with additional flex holidays in addition to our company paid holidays.
- 🧑💻 Flex Schedule: This role is remote-first, with a hybrid requirement for team members located within a 50-mile radius of our Salt Lake City, Utah office. For locals, expect in-office collaboration on Tuesdays and Thursdays, with Wednesdays designated as a flex day based on team and manager needs. Remaining workdays are remote, depending on role requirements.
- 🛟 Comprehensive Life Insurance: Ensure peace of mind with coverage that extends beyond the workplace with employer paid life insurance (including coverage for dependents and spouses).
- 🤝 Employee Resource Groups (ERGs): Join us in fostering connections, celebrating diversity, and providing a supportive community for all.
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
customer relationship managementorder managementcontract renewal managementfulfillment managementdata entry accuracymilestone settingproblem-solving
Soft Skills
communication skillsorganizational skillstime managementindependencecollaborationcreativity