Program Manager

• Directs all phases of client programs, from inception through completion for New York’s residential energy efficiency program
• Responsible for the cost, implementation and performance of company programs or subsystems of major programs
• Participates in the negotiation of contract and contract changes
• Coordinates preparation of business plans, work statements and specifications, operating budgets and financial terms/conditions of contract
• Acts as the primary customer contact for program activities; leads program review sessions with customer to discuss cost, schedule, and performance
• Develops new business or expands the product line with the client
• Analyzes problem/opportunity areas of assigned programs and evaluates options
• Establishes milestones and monitors adherence to program plans and schedules; identifies program problems and obtains solutions
• Determines profitability and viability of new products or program enhancements
• Develops strategies and tactics to ensure effective program performance over the entire life cycle
• Directs the work of employees assigned to the program from technical, marketing, operations, analytics, and administrative areas
• Manage one or several concurrent contracts $2m-$5m annual revenue
• Execute contracts for compliance and client satisfaction
• Direct and coordinate cross-functional teams (engineering, marketing, software development) typically consisting of 7-15 people
• May create technical content & intellectual property
• Teach and trains others in Practice; develop training materials and process documentation
• Lead group meetings and foster an environment of transparency and communication
• Work closely with leadership on most complex, high risk, high payoff, accounts and projects

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