Enterprise Jamf Engineer
Sev1Tech LLC
AzureCloudiOSJamfMacOSPython
Mid-Level Product Specialist
Boeing
full-time
Posted on:
Origin: • 🇺🇸 United States • South Carolina, Washington
Visit company websiteSalary
💰 $102,000 - $147,200 per year
Job Level
Mid-LevelSenior
Tech Stack
iOSMacOSPython
About the role
- Serve as a key focal for Apple Macintosh Hardware and Operating System (OS) & Windows Personal Computer (PC) Hardware for Enterprise
- Manage the product lifecycle and vendor partnerships for PC and Mac accessories
- Review non-standard justifications for Client Hardware and Software
- Analyze, collect, and document feedback and improvements from the user community
- Document requirements and implement changes improving user experience while enabling the business
- Partner with Enterprise functions to implement process and technical improvements
- Manage ticket queue and address tickets based upon priority, escalating to subject matter experts as needed
- Manage and improve help desk knowledge base articles based on problem frequency and known resolutions
- Update and enhance knowledge base articles based on end‑user interactions and feedback
- Test feature releases and communicate with end users about release plans
- Drive continuous improvement and modernization efforts
- Design and implement tailored approaches to collect user feedback
- Capture improvement opportunities, rank them by impact, and drive implementation
- Partner with end users and the business to gather feedback and understand issues with Apple and PC accessories
- Prioritize and implement improvements across multiple Business Units
- Track improvement initiatives and share status updates with stakeholders
Requirements
- 3+ years of experience using/supporting/troubleshooting Apple Devices
- 3+ years of experience analyzing and capturing user feedback and requirements
- Experience with personal computing systems and product design
- Experience building cross-functional teams and partnerships with multiple stakeholders within the company, engineering and test
- Experience with Unified Endpoint Management (UEM) at a global delivery scale
- Apple Certified IT Professional or Apple Certified System Administrator (ACSA) certification (preferred)
- Experience with Bash and Python scripting (preferred)
- Experience with networking basics (preferred)
- Experience developing applications for macOS and iOS (preferred)
- Must meet export control compliance: be a "U.S. Person" as defined by 22 C.F.R. §120.15 (U.S. Citizen, lawful permanent resident, refugee, or asylee)
- Employer will not sponsor applicants for employment visa status
- Drug Free Workplace: post-offer testing for specified substances may be required
