CLEAResult

Support Specialist

CLEAResult

full-time

Posted on:

Location Type: Remote

Location: Canada

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About the role

  • Handling customer inquiries via phone and email.
  • Documenting conversations and helping people navigate different energy efficiency programs.
  • Recommending products or services to customers.
  • Respond to inbound calls from program participants, contractors, and other stakeholders, providing accurate and helpful information.
  • Working with marginalized populations.
  • Data entry, verification, and report generation.
  • Meet key performance indicators (KPIs), including hold times and after-call work completion.
  • Other duties as required.

Requirements

  • Experience and interest in a customer-facing role.
  • Strong oral and written communication skills.
  • Proficiency in Microsoft Word and Excel, and the ability to learn how to use unfamiliar software relatively quickly.
  • A strong desire to be a part of the solution to climate change.
  • The ability to work well with all levels of management, colleagues, and external contacts.
  • Oral fluency in French, Cantonese, Mandarin, Farsi, Punjabi, or Tagalog is a strong asset.
Benefits
  • Medical, Dental, and Vision Insurance with company premium assistance
  • Life, AD&D, and long-term disability coverage paid for by the company
  • RRSP company match
  • Paid vacation, sick and personal time
  • Paid company holidays
  • Paid Volunteer Time; giving back to our communities is important to us
  • Employee Referral Bonus Program
  • Employee Recognition Program – convert your recognition points into gift cards
  • Employee Assistance Program – offers benefits to help you manage daily responsibilities
  • Access to training opportunities to advance further in your career
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
data entrydata verificationreport generationcustomer service
Soft Skills
strong oral communicationstrong written communicationinterpersonal skillsability to work with marginalized populationsability to work with all levels of management