clearer.io

Full-stack Engineer

• Design, develop, test, and maintain complex features and components for cloud-based SaaS applications.
• Lead the development of medium to large-sized features, taking ownership from design to deployment and monitoring.
• Architect and implement solutions that are scalable, resilient, and maintainable.
• Proactively identify and address technical debt and architectural improvements.
• Provide technical leadership and guidance to junior engineers, including code reviews and mentoring.
• Collaborate with product managers and stakeholders to define and refine technical requirements.
• Troubleshoot and resolve complex production issues, including performance and scalability problems.
• Contribute to the selection and evaluation of new technologies and tools.
• Stay up-to-date with industry best practices and emerging technologies.

Software Engineer II

QA Engineer

• Develop and execute comprehensive test plans covering functional, API, UI, and integration testing.
• Automate regression test cases using Mabl or similar tools.
• Collaborate with developers to identify and resolve software defects.
• Participate in test planning and strategy discussions, learning best practices in test case design.
• Validate application behavior across cloud environments in AWS (EKS, ECS).
• Work with developers and DevOps engineers to integrate automated tests into CI/CD pipelines.
• Analyze test execution results and provide actionable insights.

QA Engineer I

• Develop and maintain code for cloud-based SaaS applications using specified technologies (NextJS, React, Angular, or Vue for frontend; Node.js/Typescript, PHP, Python, or Go for backend).
• Write code and unit tests following company coding guidelines.
• Participate in Agile development processes, including sprint planning, daily stand-ups, and retrospectives.
• Debug and resolve software defects and issues.
• Collaborate with other engineers, designers, and product managers to deliver high-quality software.
• Learn and apply software engineering best practices under the guidance of senior team members.
• Document code and technical designs.

Associate Software Engineer

• Design, develop, test, and maintain complex features for cloud-based SaaS applications using specified technologies.
• Debug and resolve complex software defects and performance issues.
• Lead the development of small to medium-sized features, taking ownership from design to deployment.
• Write clean, well-documented, and testable code.
• Proactively identify and address performance bottlenecks and scalability issues.
• Participate in code reviews and provide constructive feedback to other engineers.
• Contribute to the continuous improvement of development processes and tooling.
• Mentor and guide junior engineers.
• Collaborate with product managers to define and refine requirements.
• Troubleshoot and resolve production issues.

Software Engineer I

IT Support

• Provide first-line IT support for internal team members via Slack, email, or ticketing system, including troubleshooting common issues with Google Workspace, Jira, Confluence, and basic macOS/Windows laptop problems (shared responsibility for time zone coverage).
• Escalate complex technical issues to the Technical Operations Manager with clear documentation of the problem and troubleshooting steps already taken.
• Process routine account provisioning and deprovisioning following documented procedures, and track pending access requests to ensure timely completion.
• Maintain accurate inventory records of all company hardware (laptops, monitors, accessories) and user access across key systems for audit purposes.
• Monitor device compliance and security coverage, including tracking MDM (Rippling) compliance status and EDR (Endpoint Detection and Response) coverage, flagging any gaps or non-compliant devices.
• Conduct monthly software license audits (e.g., ChatGPT, Cursor) to identify unused or underutilized seats for reallocation and cost optimization.
• Track phishing simulation results and flag users who may need additional security awareness training.
• Assist with compliance documentation collection for SOC2/GDPR audits by gathering screenshots, logs, and required evidence.
• Update and maintain internal IT documentation and FAQs based on recurring support requests and common issues.
• Monitor shared inboxes daily (e.g., info@, accounts@) to triage urgent requests, filter spam, and escalate priority items to the Technical Operations Manager.

Junior Helpdesk, InfoSec Support Specialist

Product Manager

• Maintain a clear, outcome-oriented backlog across enterprise and SMB needs.
• Run interviews, frame problems, and write tight PRDs/specs.
• Scope MVPs, iterate quickly with Eng/Design, and prove impact with metrics.
• Connect features to acquisition, activation, retention, and expansion; make smart trade-offs vs. ARR/margin goals.
• Join key sales calls, craft demos, and enable Success with playbooks/collateral.
• Decide on refunds/credits within guidelines; convert patterns into product fixes.
• Deepen **Shopify** and ecosystem integrations to drive stickiness.
• Coordinate with experts on jurisdictional rules, fraud prevention, and privacy.
• Define success metrics, run experiments, and publish results.

Product Manager – ViralSweep

• Report directly to the President and shape product strategy to deliver exceptional software experiences for customers globally.
• Develop and communicate a long-term product vision and strategy that aligns with business objectives.
• Create a comprehensive product roadmap detailing the path to achieving that vision.
• Serve as the product visionary to prospects, customers, and partners, informing planning and enhancing our brand.
• Build strategic partnerships to enhance product capabilities and drive growth.
• Foster agility, quality, and predictability in product development processes.
• Oversee innovative product development, collaborating closely with cross-functional teams to deliver a world-class user experience.
• Champion user experience, ensuring intuitive, customer-centric solutions across diverse user needs.
• Lead and scale a high-performing product management organization, empowering your team to execute a vision that drives business impact.
• Collaborate with Design, Engineering, Product Marketing, Sales, and Customer Success to align product direction with user feedback.
• Inspire your team in an inclusive and collaborative environment that reflects our core values.
• Leverage market insights to shape business deliverables, product roadmaps, and long-term objectives.
• Partner with Customer Success to enhance satisfaction through continuous product improvements.
• Establish clear roles and frameworks to ensure timely, budget-conscious delivery of high-quality products.
• Define and track key performance indicators (KPIs) to measure the success of products and the product management team.
• Identify, assess, and mitigate risks that may affect the product’s success, including market changes, competitive landscape, or resource constraints.
• Manage the product development budget, ensuring resources are allocated efficiently to meet the product vision and business goals.
• Conduct ongoing competitive analysis to ensure clearer.io products remain ahead of market trends and customer needs.