Clean Energy

QA Engineer

• Perform QA/QC-related tasks for Weatherization including customer complaint reviews, inspection tracking, and quality assurance monitoring.
• Monitor customer feedback and complaint tracking systems, driving timely issue resolution while maintaining a positive customer experience.
• Track project progress, identify service interruptions, and ensure contractors respond and resolve issues within required timelines.
• Collaborate with contractors, field staff, utility partners, and other stakeholders to promote program participation and awareness.
• Serve as a primary point of contact for contractors and field teams, resolving operational issues and facilitating effective communication across all stakeholders.
• Prepare and deliver reports for internal and external stakeholders, including production tracking, QA/QC findings, operational trends, and recommendations for improvement.
• Participate in technical trainings and support continuous improvement efforts across program operations and quality assurance processes.
• Identify operational inefficiencies and recommend process improvements to enhance turnaround time, service quality, and customer satisfaction.
• Support quality assurance protocols and ensure compliance with BPI standards and other applicable energy efficiency program requirements.
• Maintain accurate program documentation, records, and tracking systems in compliance with utility, regulatory, and internal standards.
• Support additional operational and programmatic responsibilities as assigned.

QA/QC Specialist – MDEA

Engineer

• Provide technical support and guidance on energy-efficient technologies and practices to customers, architects, engineers, contractors, and trade allies participating in utility-sponsored programs; communicate effectively with both technical and non-technical audiences.
• Assist in the preparation and review of technical specifications and engineering calculations for commercial and industrial energy efficiency projects.
• Validate energy savings calculations to ensure accuracy, consistency, and alignment with program requirements and applicable technical reference manuals.
• Monitor assigned project pipeline and ensure timely progression of projects; maintain accurate and up-to-date records by promptly logging all review activities and updates in the CRM system.
• Support the development and maintenance of relationships with key stakeholders, including architects, engineers, contractors, and customers.
• Maintain regular communication with participating service providers and consultants to understand needs and gather program feedback.
• Support and, as needed, conduct program trainings for prospective participants.
• Assist in evaluating building plans, specifications, and whole-building efficiency strategies, and contribute to recommendations for energy efficiency improvements.
• Prepare project status reports to track activities and support monitoring of progress toward program goals.
• Coordinate with and support program Quality Assurance activities, including inspections and customer surveys.

QA/QC Specialist – MDEA

Energy Engineer