Identify and cultivate relationships with key decision-makers and influencers across districts. Facilitate introductions and build engagement with cross-functional stakeholders to ensure full value realization.
Lead the renewal process with a strategic, consultative approach to secure timely contract renewals and identify growth opportunities within existing accounts. Understand and navigate budget cycles, funding sources, and contract preferences.
Facilitate Executive Business Reviews and Outcome Reviews, demonstrating how ClassDojo drives results aligned with district goals. Use data to reinforce value and identify areas for further improvement and growth.
Build comprehensive, data-driven account plans that align with customer goals and map out proactive strategies for engagement, adoption, and expansion.
Leverage adoption metrics, engagement data, and customer feedback to tailor account strategies, prioritize high-impact activities, and ensure districts broadly adopt ClassDojo
Partner with the broader Success and Implementation team (especially our District Onboarding Managers) and other teams such as marketing, product, and account executives to deliver cohesive support, streamline handoffs, and continuously improve outcomes.

Requirements

4+ years of some combination of Partnership Management, Account Management or Renewal management
Proven experience expanding networks within organizations to include executive stakeholders and strategic contacts.
Proven experience gathering referrals, closing renewals, navigating procurement, legal, and budget processes
Strong written and verbal communication skills. Experience presenting to and influencing executive stakeholders, with an ability to communicate value and strategic impact.
High empathy and emotional intelligence: ability to understand customer goals and find workable solutions to their needs.
Skilled in using data to inform account strategy and engagement, and comfortable analyzing adoption metrics, usage data, and other key performance indicators
Demonstrated ability to take full ownership of a portfolio of ~30-40 accounts.
Thrives in a fast-paced environment, comfortable with ambiguity, and able to adapt to changing priorities.
Experience in edtech or working on products for kids or educators
Ability to learn new technology and products quickly and comfortable with products such as SFDC, Notion, and Asana.

Benefits

Incentive pay component
Equal employment opportunity regardless of various factors
Accommodations for disabilities or special needs

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills

Partnership ManagementAccount ManagementRenewal ManagementData AnalysisAccount StrategyCustomer EngagementPerformance IndicatorsContract NegotiationBudget ManagementStakeholder Management

Soft skills

CommunicationEmpathyEmotional IntelligenceInfluencingAdaptabilityProblem SolvingRelationship BuildingStrategic ThinkingOwnershipCollaboration