ClassDojo

Customer Support

• Play a critical role in protecting user trust and ensuring privacy, safety, and compliance commitments
• Independently manage regulated privacy and safety workflows
• Investigate, solve, and respond to sensitive privacy- and safety-related user issues with care
• Manage and fulfill data subject requests and content reports, ensuring accuracy and timeliness
• Support incident response investigations, adhering to protocols
• Identify patterns and recurring risk themes, surfacing insights to teams
• Develop and maintain clear SOPs, templates, and documentation
• Identify opportunities for automation and improvement

Privacy & Trust Support Specialist

Payroll

• Oversee global payroll, including US and Canada semi-monthly and bi-weekly pay cycles
• Subject matter expert in payroll-related items, including various earnings codes, deductions, withholdings, taxation, and employee mobility; ensure compliance with federal, state, local, and international tax laws, benefits, exempt and payroll reporting
• Develop and maintain payroll policies, calendars, controls, and process documentation
• Own accounting journal entries and reconciliations for payroll and related transactions/accounts
• Partner closely with the People Team to ensure all employee changes are implemented accurately and efficiently; respond to payroll-related inquiries from employees in a timely and professional manner
• Manage the relationship with third party payroll/HRIS provider and consistently strive for ways to improve the payroll process and drive system automation
• Support ad hoc projects including financial statement audit, 401(k) audit, workers comp audit, insurance renewals, etc. Perform other duties and ad hoc requests as needed

Payroll Manager

Onboarding Specialist

• Oversee and project manage the district onboarding process.
• Ensure district projects are on track by collaborating cross-functionally with other stakeholders such as our technical implementation leads, training team, account executives, product, and support.
• Facilitate kickoff calls with new and returning district partners to deeply understand their goals, timelines, and stakeholders.
• Create an internal and external project plan that aligns to customer goals.
• Create a professional development plan and roll-out strategy that will drive towards high adoption and implementation milestones.
• Own all external and internal communication: project status updates, proactively identifying risks and issues, escalating early and often with all project team members and executive stakeholders as needed.
• Understand ClassDojo’s products and services and strategically educate and guide customers to get the most out of their experience with ClassDojo.
• Work with the broader Customer Success team to continuously build and iterate on efficient systems and processes.

District Onboarding Manager – Contract

Technical Customer Success

• Work with district IT teams from start to finish to ensure that from initial set-up to rollout of rostering with ClassDojo, allowing teachers and school leaders can seamlessly set up their school in ClassDojo
• Review data from districts and ensure it matches the needs and formatting of end customers
• Work with district IT stakeholders to investigate and correct any issues in the data received
• Collaborate closely with your account team, district IT, and the customer support team, proactively sharing project status, elevating risks, and proposing solutions
• Maintain excellent documentation and update project status for internal team members across multiple implementation projects and timelines
• Execute a strong quality assurance processes

Technical Implementation Specialist

Product Manager

• Go deep on critical district workflows (e.g., school-wide and district-wide points and communications, rostering) to make them smooth, reliable, and lovable
• Break big problems into small releases and figure out how to measure what matters, early
• Define clear success metrics, design adoption funnels and always be looking for ways to improve adoption, activation, engagement and retention
• Work with GTM, CS, and Support on launches so that your stakeholders are enabled, and districts can see the value that you built
• Work to make district features and their adoption a flywheel for bottoms‑up growth in teacher signups and activation
• Enable the ecosystem by building platform capabilities that let districts/schools and third parties build on Dojo and that allow important partners to access our network.

Account Manager

• Identify and cultivate relationships with key decision-makers and influencers across districts. Facilitate introductions and build engagement with cross-functional stakeholders to ensure full value realization.
• Lead the renewal process with a strategic, consultative approach to secure timely contract renewals and identify growth opportunities within existing accounts. Understand and navigate budget cycles, funding sources, and contract preferences.
• Facilitate Executive Business Reviews and Outcome Reviews, demonstrating how ClassDojo drives results aligned with district goals. Use data to reinforce value and identify areas for further improvement and growth.
• Build comprehensive, data-driven account plans that align with customer goals and map out proactive strategies for engagement, adoption, and expansion.
• Leverage adoption metrics, engagement data, and customer feedback to tailor account strategies, prioritize high-impact activities, and ensure districts broadly adopt ClassDojo
• Partner with the broader Success and Implementation team (especially our District Onboarding Managers) and other teams such as marketing, product, and account executives to deliver cohesive support, streamline handoffs, and continuously improve outcomes.

Privacy & Trust Support Specialist

Payroll Manager

District Onboarding Manager – Contract

Technical Implementation Specialist

Product Manager

District Partnerships Manager