Serve as first-line technical support for employees, with a strong focus on macOS, SaaS tools, and network troubleshooting
Onboard new employees to make sure they are productive with their machines and internal SaaS tools
Provide professional, fast, and empathetic support to both technical and non-technical teammates
Own the full device lifecycle: procurement, provisioning, inventory tracking, refresh cycles, and offboarding for office media devices and employee laptops
Manage MDM using Kandji (now Iru), including policy configuration, compliance enforcement, and troubleshooting
Assist with SCIM-based onboarding and offboarding across SaaS tools
Provision and deprovision user access across SSO and non-SSO systems
Set up and maintain conference room AV, including Zoom Rooms, TVs, Mac minis, and network route & wireless network
Support emerging security initiatives for our SOC2 and ongoing security & compliance initiatives.

Requirements

Strong hands-on experience with macOS in a professional environment
Comfort using the terminal to troubleshoot, debug, and automate
Familiarity with git and collaborative software development and version control concepts
Experience supporting SaaS-heavy environments (Google Workspace, Slack, Zoom, etc.)
Solid understanding of basic networking concepts (DNS, TCP/IP, VPNs)
Strong communication skills and a service-oriented mindset
Ability to pick up unfamiliar tools and concepts quickly
Demonstrated ability to leverage using AI tools to rapidly acquire new skills, automate workloads, and magnify impact.

Benefits

Health benefits (health, dental, & vision)
401k
Commuter benefits
Flexible PTO policy
Opportunities to grow and perform in a fast-paced environment alongside a stellar team.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

macOSnetwork troubleshootingMDMKandjiSCIMSSODNSTCP/IPVPNsgit

communication skillsservice-oriented mindsetempathyability to learn quicklyproblem-solving