Clarivate

Digital Account Manager

Clarivate

full-time

Posted on:

Location Type: Hybrid

Location: Ann Arbor • Missouri • Pennsylvania • United States

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Tech Stack

SFDC

About the role

  • Own an assigned territory and territory plan coordination, work closely with product specialists, trainers, and renewal teams to develop an overall plan to grow long term revenue
  • Influence and motivate others in a matrixed sales organization to drive towards shared goals
  • Focus on new, renewal, and transactional business to expand Clarivate’s footprint within the territory; typically serving as primary point of contact to engage clients
  • Leverage relationships with influencers/decision makers to drive lead generation and sales activity
  • Manage full portfolio forecast (renewals and new business) including specialty products and content; work closely with product specialists and support teams to ensure forecast accuracy
  • Maintain strong working knowledge of products especially in core content
  • Ensure client satisfaction and issues are resolved; relying on product specialists to drive specialty product issues and working with colleagues in customer service and technical support
  • Enter activity and files into SalesForce.com to ensure collaboration and full communication
  • Provide support and information to sales leadership in forecasting, win/loss analysis, key deals, and other metrics
  • Participate in trainings and learning opportunities focused on appropriate manager level skill set development

Requirements

  • Bachelors’ degree or equivalent, relevant work experience
  • 5+ years of experience in sales, with a proven track record of success in managing high value, strategic accounts and generating new business
  • 5+ years of experience working with Salesforce or another equivalent system
  • 1+ years of experience in a team lead or supervisory role
  • Knowledge of Clarivate business, clients and products, with ability to clearly articulate value proposition for products, and respond to inquiries about product functionality
  • Strong sales negotiation skills at every level of client organizations, with experience influencing and selling to the highest-level decision maker
  • Ability to assess the sales process and request participation from leadership when required
  • Ability to analyze, evaluate, and draw meaningful conclusions and action plans from data, and ability to accurately forecast, as well as generate and report on key sales metrics
  • Strong interpersonal skills, and ability to build and maintain strong relationships with a diverse blend of personalities and levels of authority to reach resolution
  • Working knowledge of formal sales methodologies (i.e.: Challenger, Miller Heiman)
Benefits
  • Health insurance
  • 401(k) matching
  • Flexible work hours
  • Paid time off
  • Professional development opportunities
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
sales managementlead generationforecastingsales negotiationdata analysiskey sales metricsstrategic account managementclient engagementsales process assessmentsales methodologies
Soft Skills
influencemotivationinterpersonal skillsrelationship buildingproblem resolutioncommunicationteam leadershipcollaborationanalytical thinkingadaptability
Certifications
Bachelor's degree