Client Implementation Director
ClarityPay
full-time
Posted on:
Location Type: Hybrid
Location: New York City • New York • United States
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Salary
💰 $75,000 - $125,000 per year
Job Level
About the role
- Own and drive multiple concurrent end-to-end partner implementations from enrollment to contract signature through successful rollout.
- Lead detailed implementation work plans, including timelines, milestones, dependencies, risks, and approvals.
- Serve as the primary point of contact for partners during implementation, coordinating across merchant, platform, and internal stakeholder teams.
- Manage cross-functional execution across Product, Engineering, Risk, Compliance, Legal, Finance, Operations, Marketing, and Client Success.
- Ensure all lender-specific requirements are met prior to launch, including underwriting configuration, product positioning, customer communications, compliance approvals, disclosures, funding readiness, and reporting validation.
- Coordinate technical integration work and testing.
- Drive internal and external accountability to ensure deliverables are completed on time and meet quality standards.
- Identify implementation risks early, escalate appropriately, identify solutions, and proactively drive resolution.
- Facilitate implementation meetings, launch readiness reviews, and final go-live approvals.
- Effectively support transition from implementation to client management team.
- Contribute to the development and refinement of scalable implementation processes, templates, playbooks, and governance.
- Share launch learnings and best practices to continuously improve partner onboarding efficiency and effectiveness.
- Perform other duties and special projects as assigned.
- Consistently model ClarityPay values, operating with ownership, integrity, data-centric, and a merchant-first mindset.
Requirements
- Proven ability to concurrently manage multiple client implementations, which may range from small to large in scope and have competing priorities
- Excellent communication skills, with the ability to work directly with external partners and internal senior stakeholders
- 5+ years of experience in implementation, onboarding, program management, client management, or operations within store cards, lending, BNPL, payments, or retail
- Experience supporting partner, merchant, or platform integrations preferred
- Strong understanding of point-of-sale processes and technology
- Strong understanding of lender operations, compliance considerations, and cross-functional dependencies
- Highly organized, detail-oriented, and execution-focused with strong follow-through
- Comfortable operating in fast-paced, early-stage, or high-growth environments
- Strong problem-solving skills with a proactive, solutions-oriented approach
- Ability to work independently while influencing outcomes across teams
- Proficient in Excel, PowerPoint, Word, and project tracking tools
- Willingness to travel up to 10–20% as needed
Benefits
- Competitive fixed and variable compensation package
- Comprehensive benefits (medical, dental, vision)
- Collaborative office culture with a strong focus on clients and their customers
- Opportunities to grow, lead, and shape the future of consumer finance
- 401k program
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
implementationonboardingprogram managementclient managementoperationspartner integrationsmerchant integrationspoint-of-sale technologylender operationscompliance considerations
Soft Skills
communication skillsorganizational skillsdetail-orientedexecution-focusedproblem-solving skillsproactiveinfluencing outcomesownershipintegritydata-centric mindset