ClarityPay

Customer Success Manager

• Be the main point of contact, channeling needs between clients (merchants, service providers, and platforms) and internal teams (e.g., Product, Operations, Legal).
• Lead the overall client implementation work plan, working closely with Business Development for an effective transition and collaborating with internal teams (e.g., Product, Compliance, Marketing, Risk, Operations, and Finance) and client associates.
• Establish client and internal expectations for performance, drive results, track actual versus expectations, and report to client and internal stakeholders.
• Continually monitor and analyze performance and customer experience data.
• Develop growth and success plans, identify opportunities, present value-added analysis, and ensure program performance aligns with strategy.
• Handle day-to-day operational issues and provide support to clients. This includes advocating with the internal support teams to address issues within SLAs.
• Coordinate, develop, and deliver regular client reviews and updates.
• Ensure legal and compliance requirements are addressed.
• Ensure all contractual obligations are fulfilled.
• Share best practices and learnings to improve internal results.
• Perform other duties and/or special projects as assigned.
• Continually promote and apply ClarityPay values; be a role model of trust and integrity.

Director of Client Success

Risk

• Performing financial and economic data experimentation and leveraging advanced data analytics to derive critical insights.
• Review capital markets, dissect complex data, and translate it into actionable strategies to help optimize credit underwriting.
• Determining and optimizing merchant limit assignments to ensure they are set optimally to balance risk and growth and drive user engagement.
• Optimizing ClarityPay’s portfolio, managing risk and ensuring the health and profitability of credit offerings.
• Designing and implementing inclusive credit strategies and economic credit models by utilizing alternative data and expanding credit to more users while managing the risk strategically.
• Partnering with Machine Learning and Engineering teams to build effective credit risk capabilities.
• Collaborate with Product teams to develop new products and features, the Merchant Pricing Team to value different Merchants, and the Finance team to facilitate discussions with debt and equity investors.

Director of Client Success

Risk Analyst