Director of Client Success

ClarityPay

Director of Client Success managing client relationships for fintech company ClarityPay. Responsible for driving client satisfaction and collaboration with internal teams.

Posted 6/9/2026full-timeNew York City • New York • 🇺🇸 United StatesLead💰 $75,000 - $125,000 per yearWebsite

About the role

Key responsibilities & impact

Be the main point of contact, channeling needs between clients (merchants, service providers, and platforms) and internal teams (e.g., Product, Operations, Legal).
Lead the overall client implementation work plan, working closely with Business Development for an effective transition and collaborating with internal teams (e.g., Product, Compliance, Marketing, Risk, Operations, and Finance) and client associates.
Establish client and internal expectations for performance, drive results, track actual versus expectations, and report to client and internal stakeholders.
Continually monitor and analyze performance and customer experience data.
Develop growth and success plans, identify opportunities, present value-added analysis, and ensure program performance aligns with strategy.
Handle day-to-day operational issues and provide support to clients. This includes advocating with the internal support teams to address issues within SLAs.
Coordinate, develop, and deliver regular client reviews and updates.
Ensure legal and compliance requirements are addressed.
Ensure all contractual obligations are fulfilled.
Share best practices and learnings to improve internal results.
Perform other duties and/or special projects as assigned.
Continually promote and apply ClarityPay values; be a role model of trust and integrity.

Requirements

What you’ll need

5+ years of experience in point-of-sale financing, BNPL, private label credit cards, co-brand credit cards, or other partner lending businesses.
Strong data analysis skills.
Experience preparing presentations such as client business reviews.
Exceptional communication and executive presentation skills.
Financial acumen, preferably with knowledge of lending products, economics, and key performance drivers.
Comfortable leveraging AI tools and emerging technologies to improve productivity, analysis, and decision-making.
Able to work independently following established guidelines and have demonstrated success in early-stage or high-growth environments, helping shape strategy and product while collaborating across teams to solve complex challenges.
Able to travel up to 20% of the time.
Strong PowerPoint, Excel, and Word skills.

Benefits

Comp & perks

Competitive fixed and variable compensation package.
Comprehensive benefits (medical, dental, vision).
Collaborative office culture with a strong focus on clients and their customers.
Opportunities to grow, lead, and shape the future of consumer finance.
401k program.

ATS Keywords

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Hard Skills & Tools

data analysisfinancial acumenpresentation preparationlending products knowledgeeconomics knowledgeperformance trackingclient implementationprogram performance alignmentcontractual obligation fulfillmentproblem-solving

Soft Skills

communication skillsexecutive presentation skillscollaborationindependencetrustintegrityclient advocacystrategic thinkingadaptabilityleadership