Lead the successful delivery of all customer implementation and service engagements for Tier 1 and Tier 2 customers, ensuring outcomes exceed expectations in quality, timeliness, and value realization.
Oversee and guide partner-led and joint delivery efforts, ensuring seamless collaboration between Clariti and its delivery ecosystem.
Establish and maintain delivery methodologies, governance frameworks, and best practices that ensure scalability, predictability, and repeatable success across all projects.
Collaborate with Sales, Solution Engineering, and partners during pre-sales to assist in defining project scope, delivery models, and implementation strategies that align with customer objectives.
Contribute to RFP responses and scoping efforts by providing delivery perspective, resource planning input, and realistic timelines to set achievable customer expectations.
Manage key customer escalations and coordinate with internal and partner stakeholders to ensure timely, empathetic resolution and sustained customer confidence.
Analyze and execute on strategic delivery initiatives, ensuring alignment with corporate goals and consistent communication of project priorities, value, and success metrics.

Requirements

5+ years in Professional Services delivery, consulting, or implementation management within a SaaS, cloud, or enterprise software environment.
3+ years leading high-performing teams, scaling a practice & functional ownership, and managing customer-facing delivery operations
Demonstrated financial acumen and a track-record with managing and leading P&L with accountability for revenue, cost control, forecasting, and overall financial performance.
Experience developing and managing relationships with third-party or channel partners to enhance delivery capacity and capability.
Proven ability to build trusted relationships with executive-level clients and drive customer success outcomes.
Deep understanding of project management methodologies (Agile, Waterfall, Hybrid) and enterprise solution delivery.
Ability to translate business goals into actionable delivery plans and scalable operational processes.
Familiarity with system integrations, data migrations, and enterprise SaaS architectures.

Benefits

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

SaaScloud computingenterprise softwareproject management methodologiesAgileWaterfallHybridsystem integrationsdata migrationsfinancial performance

leadershipcollaborationcustomer successrelationship buildingcommunicationproblem-solvingempathystrategic thinkingresource planningscalability