Clariti

Consultant

• Reporting to the Manager, Solutions Consulting
• Key contributor in building and scaling a repeatable, customer-centric demonstration framework
• Design and deliver focused sales demonstrations for a broad range of State and Local Government agencies
• Collaborate closely with product management, engineering, sales, and partner teams to create compelling first impressions

Solution Consultant

Business Development Rep

• Responsible for expanding footprint in local public sector by building pipeline
• Advance opportunities through procurement
• Close new logo business within Community Development
• Manage complex buying committees and long sales cycles
• Own a defined territory (Northeast)

Senior Business Development Executive

Customer Success Manager

• Be the primary advocate and trusted advisor for a portfolio of customers
• Drive meaningful business outcomes and ensure long-term retention and growth
• Develop joint success plans that outline measurable goals, key milestones, and strategic use cases
• Schedule and lead Executive Business Reviews with a focus on driving adoption and demonstrating ROI
• Actively monitor customer health, identify risks early, and coordinate internal resources to resolve challenges
• Partner with cross-functional teams to ensure seamless handoffs and issue resolution
• Provide strategic insights and feedback to internal teams to maximize value, retention, and product evolution

Customer Success Manager – Enterprise

Content Writer

• Manage and execute on the cross-functional proposal process end to end, from developing strategic messaging through writing and editing to submission and finally debriefing.
• Significant interaction with the sales and product teams to propose the best solution for the end-customer.
• Leverage excellent writing skills and past experience with proposal work to research and understand product/services and client requirements, then translate that understanding into concise, clear, and compelling content.
• Review project opportunity documents to evaluate requirements, contractual terms and conditions, and evaluation criteria for bid submission compliance.
• Coordinate with cross-functional teams of SME’s and other internal stakeholders to coordinate, develop, organize, and complete professional, high-quality proposals from initiation through to production and delivery of the final product.
• Compile proposal materials, prepare qualification materials, and coordinate development of graphics and page layout design.
• Contribute to strategic planning and positioning for competitive proposals.
• Write and edit proposal sections.
• Maintain the proposal content database Responsive, proposal content library and templates.
• Coordinate the flow of information to ensure internal and external deadlines are met and appropriate reviews are completed.
• Complete document formatting, editing, printing, distribution, and overall document reviews.
• Develop strong internal relationships to foster responses to requests in a timely manner, while maintaining high-quality work consistent with corporate marketing, brand messaging, and writing standards.
• Implement quality control measures to ensure requirements and corporate standards are met.

Proposal Writer

Manager

• Lead the successful delivery of all customer implementation and service engagements for Tier 1 and Tier 2 customers, ensuring outcomes exceed expectations in quality, timeliness, and value realization.
• Oversee and guide partner-led and joint delivery efforts, ensuring seamless collaboration between Clariti and its delivery ecosystem.
• Establish and maintain delivery methodologies, governance frameworks, and best practices that ensure scalability, predictability, and repeatable success across all projects.
• Collaborate with Sales, Solution Engineering, and partners during pre-sales to assist in defining project scope, delivery models, and implementation strategies that align with customer objectives.
• Contribute to RFP responses and scoping efforts by providing delivery perspective, resource planning input, and realistic timelines to set achievable customer expectations.
• Manage key customer escalations and coordinate with internal and partner stakeholders to ensure timely, empathetic resolution and sustained customer confidence.
• Analyze and execute on strategic delivery initiatives, ensuring alignment with corporate goals and consistent communication of project priorities, value, and success metrics.

Delivery Practice Manager, Professional Services

Full-stack Engineer

• Architect and develop complex Salesforce solutions designed for managed packages and multi-org distribution
• Design systems that span Salesforce and off-platform services (Java, Node.js, APIs, event-driven integrations)
• Lead technical design discussions and mentor engineers across Salesforce and backend domains
• Apply package-safe patterns, versioning strategies, and upgrade paths for enterprise customers
• Optimize performance, reliability, and scalability across Salesforce and external services
• Collaborate with Product, Platform, and Backend teams to translate business needs into robust technical solutions
• Leverage AI-assisted development tools to improve developer productivity, code quality, and delivery speed
• Stay current with Salesforce releases while balancing innovation with long-term platform stability

Solution Consultant

Senior Business Development Executive

Customer Success Manager – Enterprise

Proposal Writer

Delivery Practice Manager, Professional Services

Senior Software Engineer