Claims Management Resources, Inc. (CMR)

Claims Specialist

• Investigate claims issues and provide information to damagers and utility company field technicians
• Negotiate settlements with damagers and insurance companies as applicable
• Review claim information and request/research additional reference material to complete the claim record
• File subrogation packages with insurance companies
• Dispute resolution and response to damager objections
• Enter data into customized claims systems
• Tracks fees, closed and open claims, and other claims information

Auto Insurance Claims Adjuster

Customer Support

• Accept inbound calls from engineers, technicians and other field operators reporting FNOL
• Communicate effectively while entering data accurately into a customized database
• Report underground damage to locate companies when applicable
• Provide outstanding service to customer representatives
• Analyze photos and map the correct location

FNOL Customer Service Representative

Research Analyst

• Verify that data is accurate and complete
• Analyze and research information to determine the correct party is being billed
• Record claim information via data entry into CMR's customized software applications
• Respond to client and potential responsible party requests for information via email and telephone
• Communicate with co-workers, management, and clients in a courteous and professional manner

Auto Insurance Claims Adjuster

FNOL Customer Service Representative

Claims Research Specialist