Claims Management Resources, Inc. (CMR)

Customer Support

• Take inbound calls for IFF and route caller to correct team member
• Utilize Beyond to cross reference insurance information on repeat damagers
• Enter/update insurance information into Beyond
• Extensive phone usage to file claims
• Determine appropriate claim codes to update Beyond
• Assist supervisor and team members as requested

Call Center Customer Service, Insurance Finding & Filing

Claims Specialist

• Investigate claims issues and provide information to damagers including, but not limited to, homeowners and contractors.
• Negotiate settlements with damagers and insurance companies as applicable.
• Review claim information and request/research additional reference material to complete the claim record.
• Determine damager liability by obtaining and reviewing evidence which includes, but is not limited to, physical location information, photographs, reports, locate tickets, permit records, internet research and contact with damagers.
• Dispute resolution and responds to damager objections.
• Provide detailed data entry into customized claims systems.
• Track fees, close and open claims, and other claims information.
• Skip tracing as necessary; utilizing internet resources.

Entry Level Claims Adjuster

General

• Review, select, and process auto accident police reports associated with damage claims.
• Verify claims information.
• Respond to claims adjustor requests for information.
• Record claim information via data entry into CMR’s customized software applications.
• Communicate with others in a courteous and professional manner.

Police Reports Specialist

• Initiates telephone requests for information from locate companies
• Maintains the CMR locate desk email inbox
• Reviews acquired documentation for errors and omissions
• Creates, updates and maintains damage information utilizing Microsoft Excel
• Records claim information via data entry into CMR's customized software applications
• Communicates with co-workers, management, locate companies and others in courteous and professional manner

• Investigate claims issues and provide information to damagers and utility company field technicians
• Negotiate settlements with damagers and insurance companies as applicable
• Review claim information and request/research additional reference material to complete the claim record
• File subrogation packages with insurance companies
• Dispute resolution and response to damager objections
• Enter data into customized claims systems
• Tracks fees, closed and open claims, and other claims information

Auto Insurance Claims Adjuster

• Accept inbound calls from engineers, technicians and other field operators reporting FNOL
• Communicate effectively while entering data accurately into a customized database
• Report underground damage to locate companies when applicable
• Provide outstanding service to customer representatives
• Analyze photos and map the correct location

FNOL Customer Service Representative

Research Analyst

• Verify that data is accurate and complete
• Analyze and research information to determine the correct party is being billed
• Record claim information via data entry into CMR's customized software applications
• Respond to client and potential responsible party requests for information via email and telephone
• Communicate with co-workers, management, and clients in a courteous and professional manner