FNOL Customer Service Representative

Claims Management Resources, Inc. (CMR)

FNOL Representative providing quality inbound communication services while recording damage claims for clients. Engaging effectively with customers to report First Notice of Loss and ensuring accurate data entry.

Posted 6/30/2026full-timeRemote • California, Illinois, North Carolina, Oregon, Washington • 🇺🇸 United StatesJunior💰 $13 - $14 per hourWebsite

About the role

Key responsibilities & impact

Accept inbound calls from engineers, technicians and other field operators reporting FNOL
Communicate effectively while entering data accurately into a customized database
Report underground damage to locate companies when applicable
Provide outstanding service to customer representatives
Analyze photos and map the correct location

Requirements

What you’ll need

6 months to 1-year previous customer service call center experience required
Ability to type a minimum of 55 wpm, error free; a typing test will be required
Fully competent with Microsoft Excel, Word, Outlook, PDF’s and internet searches
Advanced phone and verbal communication skills
Active listening skills
Excellent written communication skills
Excellent reading skills; must be able to read and follow a script
Must be able to analyze and interpret photos to determine damage
Must establish an appropriate work environment within their home for work purposes; CMR provides the necessary computer equipment

Benefits

Comp & perks

Paid time off PTO is accrued at a rate of 5 hours per pay period, equal to 3 weeks your first full year
CMR pays $50/month towards your internet service cost
CMR offers a full menu of benefits including a matched 401k

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

Data EntryPhoto AnalysisTypingScript ReadingDamage Interpretation

Soft Skills

Verbal CommunicationActive ListeningWritten CommunicationReading Comprehension