Data Operations Manager
CLA (CliftonLarsonAllen)
full-time
Posted on:
Location Type: Hybrid
Location: Milwaukee • Florida • Iowa • United States
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About the role
- Partner with business, technology, and product teams to define roadmaps that advance operational enablement, API reliability, and integration maturity across the firm.
- Lead the establishment and enforcement of standardized operational frameworks, including incident, request, change, and problem management workflows, with ServiceNow as the system of record.
- Define and govern standards for API security, lifecycle management, documentation, and support readiness.
- Review functional and technical documentation for new or changing applications to assess operational impact, workflow integration, and supportability.
- Act as a strategic advisor by identifying opportunities to improve automation, observability, and cross-platform process consistency at the enterprise level.
- Design, document, and maintain end-to-end operational workflows using ServiceNow, flowcharting, and process modeling tools to ensure consistent execution across teams.
- Develop and enforce standardized playbooks and runbooks for API operations, including deployment, incident response, escalation, rollback, and recovery procedures.
- Ensure that API and integration deployments comply with regulatory requirements, security policies, and industry best practices.
- Establish repeatable methodologies for release readiness, change management, and post-deployment validation, embedding controls and approvals directly into automated workflows.
- Oversee day-to-day operational support for APIs and integrations, including performance monitoring, incident resolution, and service-level management.
- Collaborate closely with Risk, Information Security, and Information Governance teams to ensure compliant access, auditability, and adherence to standardized processes.
Requirements
- 7 years of experience required
- Bachelor's degree or a combination of relevant experience and training may be considered in lieu of a degree.
- Proficiency in logical and physical database design using technologies such as Microsoft SQL Server and PostgreSQL.
- Experience with big data platforms, including Azure Data Lake, Azure Databricks, and Azure Data Factory.
- Strong understanding of API development, system integrations, and ETL processes, including modern data‑movement and orchestration practices.
- Advanced fluency in SQL and SSIS for data querying, transformation, and pipeline development.
- Familiarity with additional programming languages, such as Java, Python, or Microsoft .NET, to support data engineering, automation, and application integration efforts.
Benefits
- Flexible PTO (designed to offer flexible time away for you!)
- Up to 12 weeks paid parental leave
- Paid Volunteer Time Off
- Mental health coverage
- Quarterly Wellness stipend
- Fertility benefits
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
API developmentsystem integrationsETL processesSQLSSISMicrosoft SQL ServerPostgreSQLAzure Data LakeAzure DatabricksAzure Data Factory
Soft Skills
strategic advisorcollaborationprocess consistencyautomationobservabilityincident resolutionperformance monitoringchange managementdocumentationworkflow integration