Civica US

Payroll

• Work closely with customers, solve meaningful challenges, and make a tangible impact through technology.
• Gain exposure to modern SaaS products, collaborate with experienced professionals, and broaden skills across both technical and business areas.
• Maintain a flexible, inclusive culture and focus on career progression.

Payroll Bureau Pensions Administrator

Auditor

• Travel to schools across the UK between July and September to carry out on-site audits
• Use the Civica Education System to accurately replicate each school’s site digitally
• Record and add school assets into the system, ensuring all data is up to date
• Audit and verify assets located within classrooms and other areas of the school
• Deliver basic training to school staff, supporting them in using the system confidently

Summer Auditor

Implementation Specialist

• Develop and maintain pension calculations within the Civica pensions software framework**• Analyse scheme rules, technical documentation and legislation to implement calculation changes and enhancements**• Create and maintain unit tests and comprehensive test scenarios**• Act as a subject matter expert on customer projects and software implementations**• Work within an Agile Scrum environment to deliver agreed project outcomes**• Attend customer, project and technical meetings to gather and understand requirements**• Support product testing and quality assurance activities as part of the development lifecycle**• Produce technical documentation, user guides and supporting materials for new functionality**• Provide support to customers using existing applications in line with agreed service levels**• Contribute to the future design and development of the Civica pensions software suite**• Share knowledge and best practice with colleagues across the team

Implementation Consultant – Pensions Development

Manager

• Develop and deliver the change management strategy for the global Certinia PSA programme
• Assess organisational impacts across teams, functions, regions and stakeholder groups
• Create and maintain integrated plans covering communications, engagement, training, readiness and adoption activities
• Partner with programme leadership to ensure change activities are aligned to delivery milestones and business priorities
• Build strong relationships with key stakeholders, sponsors and business leaders across the organisation
• Develop and deliver communication plans that clearly articulate the vision, benefits and progress of the programme
• Support leaders with messaging, stakeholder engagement and change advocacy activities
• Establish feedback mechanisms to understand user sentiment and address concerns proactively
• Coordinate change champion and super-user networks to support adoption and business readiness
• Define and measure readiness criteria ahead of deployment and go-live activities
• Monitor post-go-live adoption, identifying areas requiring additional support or intervention
• Identify change risks and resistance points and implement appropriate mitigation plans
• Provide regular reporting on change progress, stakeholder engagement, readiness and adoption metrics

Change Manager – Global PSA Programme

Support Engineer

• **Why you will love this opportunity as a Customer Support Analyst – Level 2 at Civica**
• This role is central to delivering high-quality support to customers using Civica’s Carelink software solutions within the health and community care sector. The position operates within a collaborative support environment, working closely with customers and internal teams to resolve issues, optimise system usage, and ensure consistent service delivery aligned to SLA commitments.
• The role provides exposure to a specialised product suite in a large-scale, mission-driven environment, enabling the development of deep product knowledge and technical capability. It combines customer engagement, problem-solving, and system support, contributing directly to the reliability and effectiveness of solutions used to deliver essential services.

Customer Support Analyst – Level 2

Full-stack Engineer

• - Decompose ambiguous problems into clear system designs, making architectural decisions that balance immediate needs with long-term maintainability
• - Design, build, and ship production-ready software across the full lifecycle — from specification through to deployment and operability
• - Work across mixed environments — legacy modernisation alongside greenfield development, often within the same product
• - Own technical decisions for complex system components, articulating trade-offs in terms your product manager and your principal engineer both understand
• - Define what "good" looks like for your area of the codebase — testing strategy, code quality, observability, and documentation
• - Collaborate with product, design, and other engineers to understand the real problem before building anything

Senior Software Engineer

Administration

• Managing essential pension administration tasks
• Delivering excellent customer service
• Supporting clients and their employees
• Resolving issues and building professional relationships
• Working within a supportive team environment
• Ensuring services are delivered accurately and on time

Pensions Administrator

• We’re Civica and we make software that helps deliver critical services for citizens all around the world.
• This role is about technical expertise, ownership, and delivering high-quality outcomes in complex data environments.
• Candidates must be US citizens.
• You are likely someone who has strong experience in data quality, data analysis, and ETL processes, is confident designing and delivering solution architecture in cloud or on-prem environments, and communicates clearly with both technical and non-technical stakeholders.

Senior Implementation Consultant

Technical Product Manager

• Collaborate with engineering teams to ensure that technical solutions meet product requirements whilst providing technical guidance and oversight to ensure that solutions are technically feasible, scalable, maintainable, and meet quality standards
• Guide the engineering process by managing product backlogs, creating and refining product requirements into user stories with clear acceptance criteria
• Participating in team ceremonies, such as sprint planning, daily stand-ups, and retrospectives, to ensure the engineering team has a clear understanding of product priorities
• Triaging and resolving product-related issues, working with the engineering team to address bugs, and communicating with stakeholders to manage expectations
• Identify upcoming risks and proactively implement strategies to mitigate them, ensuring successful product delivery
• Together with the Product Manager, make trade-off decisions when faced with conflicting priorities, resource constraints, or technical limitations
• Work closely with various stakeholders, including engineering, design, marketing, commercial, and customer success teams to ensure successful product development
• Analysing data and metrics to inform product decisions, measure product performance, and identify areas for improvement
• Support a strong culture of knowledge sharing and product decision and design documentation

Security Engineer

• Shape how security is designed, embedded, and governed across Civica’s enterprise and cloud environments.
• Help define and evolve security architecture that supports both our long-term technology roadmap and the critical services our customers rely on every day.
• Operate at the intersection of business strategy, architecture, and cyber resilience.
• Partner with platform, product, development, and enterprise IT teams to ensure security is integrated across the full system development lifecycle.
• Directly influence how we manage risk, meet regulatory obligations, and strengthen trust across our global customer base.
• Lead complex security initiatives, conduct risk and threat assessments, and design pragmatic, standards-aligned solutions.
• Play a key role in uplifting security culture, resilience, and continuity planning across the organisation.