Civica US

DevOps Engineer

• Designing and implementing for scale & resilience: Architect, implement and continuously improve our existing Data Center and Cloud environments on AWS, Azure, and VMware, ensuring they meet our SLAs and adapt dynamically to demand working alongside the Platform teams providing PaaS/IaaS.
• Driving automation: Build and evolve infrastructure as code (Terraform, etc.) and CI/CD pipelines (GitHub Actions, etc.) to ship new features safely and at speed.
• Defining and measuring reliability: Partner with teams to set up meaningful SLIs/SLOs, implement real-time observability (Datadog, Prometheus, Grafana, ...) and proactively identify risks before it impacts our users.
• Leading incident response: Own the on-call rota, coach teams through blameless post-mortems, and embed a culture of continuous improvement so outages become learning opportunities.
• Mentoring & evangelism: Share your deep expertise by pairing with engineers, running brown-bag sessions on reliability best practices, and helping raise the bar across our global engineering organisation.
• Securing our stack: Collaborate with our Security team and include security controls into CI/CD, runtime environments and disaster-recovery plans; so, our customers and citizens are always protected.

Senior Site Reliability Engineer

Data Scientist

• - Lead, develop, and mentor the DP & AI Governance team building a high-performing function that is capable of operating at pace in a complex, regulated environment.
• - You will help define and own Civica's enterprise-wide DP & AI governance framework, ensuring it remains aligned to the evolving regulatory landscape, business strategy, and industry expectations.
• - Working closely with teams across Civica, you will embed governance across the product and AI lifecycle making compliance an enabler of innovation rather than a barrier to it.
• - You will design and own the AI Governance & DP operations roadmap, including policies, standards, role-based training, privacy tooling, and an ISO 27701-aligned Privacy Information Management System.
• - You will lead end-to-end privacy operations — from RoPA, DPIAs, and LIAs to DSARs, incidents, cross-border transfer programmes, and supplier assurance — with clear SLAs, dashboards, and oversight structures in place.
• - At a senior level, you will act as the expert reviewer for high-risk processing activities and complex privacy decisions, provide escalation support across incidents and supplier risks, and coordinate privacy and AI integration planning for M&A activity.
• - You will also provide transparent, confident assurance to the Group Compliance Officer / DPO and senior leadership on DP and AI risks, regulatory developments, and the maturity of Civica's governance posture.

Head of Data Protection and AI Governance

Affiliate Manager

• Play a key part in delivering exceptional customer support and engagement across key product groups.
• Work closely with customers to ensure issues are resolved effectively, relationships are strengthened, and service standards are consistently met.
• Manage escalations to drive service improvements and shape a seamless and high-quality customer experience.

Senior Site Reliability Engineer

Head of Data Protection and AI Governance

Engagement Business Partner – FTC – Maternity Cover