Payroll Bureau Pensions Administrator

Civica US

Payroll Bureau Pensions Administrator at Civica supporting government and public bodies with HR & Payroll. Opportunity to work with customers and technology in a fully remote role.

Posted 6/21/2026full-timeRemote • 🇬🇧 United KingdomMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Work closely with customers, solve meaningful challenges, and make a tangible impact through technology.
Gain exposure to modern SaaS products, collaborate with experienced professionals, and broaden skills across both technical and business areas.
Maintain a flexible, inclusive culture and focus on career progression.

Requirements

What you’ll need

Maintain Payroll Bureau procedures in general and for each customer
Ensure the operational delivery of all customers. Focusing on managed services to the agreed customer service levels and as outlined in processing checklists
Management of day-to-day pay-related matters including responding to pay and pension queries and managing employee data
All statutory pension monthly and annual returns are made in a timely manner
Calculating employee and employer Pension contributions and adjusting as required
Statutory compliance with all pensions related practices and guidance given to customers, keeping abreast of statutory legislation
Completion of end-of-year activities per customer
Involvement with implementation of new allocated customer business or changes to their pension set-up
Maintaining confidentiality and security of any employee system, to meet company, legal and statutory requirements
Build up relationships with all contacts, providing outstanding customer service and regular meetings
**Experience / Qualifications **
CIPP qualified or interested in completing payroll qualification, sponsored by Civica
Experience working with payroll software
Great organisational and numeracy skills, working to deadlines and completing complex tasks
Knowledge of relevant UK legislation, tax laws and Pension auto enrolment

Benefits

Comp & perks

25 Days Annual Leave + bank holidays – plus the option to buy up to 10 extra days!
Days of Difference – Up to 3 extra days off for volunteering.
Pension Contributions – 5% employer match to support your future.
Income Protection – Up to 75% salary cover for long-term illness.
Life Assurance – 4x salary tax-free lump sum.
Critical Illness Cover – £25,000 lump sum (extendable to dependents).
Private Medical Insurance – Fast access to private healthcare.
Health Cash Plan – Claim back physio, therapies & more.
Dental Insurance – Cover for routine & emergency care.
Electric Vehicle (EV) Scheme – A wide range of electric & hybrid vehicles.
Affinity Groups – Join employee-led communities.
Bounty Bonus – Refer a friend & get rewarded.

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

payroll softwarepension calculationsstatutory complianceemployee data managementend-of-year activitiespension contributionsmanaged servicesprocessing checklistspay-related matterscustomer service

Soft Skills

organizational skillsnumeracy skillsrelationship buildingcustomer servicecommunicationproblem-solvingflexibilityinclusivitytime managementattention to detail

Certifications

CIPP qualificationpayroll qualification