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Change Manager – Global PSA Programme
Civica USChange Manager overseeing global PSA implementation for Civica, enhancing transitions to new systems. Collaborating with leadership to drive user engagement and adoption in public service software.
About the role
Key responsibilities & impact- Develop and deliver the change management strategy for the global Certinia PSA programme
- Assess organisational impacts across teams, functions, regions and stakeholder groups
- Create and maintain integrated plans covering communications, engagement, training, readiness and adoption activities
- Partner with programme leadership to ensure change activities are aligned to delivery milestones and business priorities
- Build strong relationships with key stakeholders, sponsors and business leaders across the organisation
- Develop and deliver communication plans that clearly articulate the vision, benefits and progress of the programme
- Support leaders with messaging, stakeholder engagement and change advocacy activities
- Establish feedback mechanisms to understand user sentiment and address concerns proactively
- Coordinate change champion and super-user networks to support adoption and business readiness
- Define and measure readiness criteria ahead of deployment and go-live activities
- Monitor post-go-live adoption, identifying areas requiring additional support or intervention
- Identify change risks and resistance points and implement appropriate mitigation plans
- Provide regular reporting on change progress, stakeholder engagement, readiness and adoption metrics
Requirements
What you’ll need- Proven experience leading change management activities for large-scale business transformation or enterprise technology programmes
- Strong knowledge of change management methodologies, stakeholder engagement, communications and business readiness practices
- Experience conducting impact assessments and translating findings into practical change interventions
- Excellent stakeholder management skills with the ability to influence and build credibility at all levels of an organisation
- Strong communication skills with experience creating engaging communications, presentations and change materials
- Experience supporting training and adoption activities for business users
- Ability to work effectively in a fast-paced, complex programme environment
- Strong organisational skills with the ability to manage multiple priorities and workstreams simultaneously
- Experience measuring adoption, readiness and change outcomes through data and feedback
- Desirable
- Experience supporting Certinia PSA, Salesforce or similar enterprise SaaS implementations
- Experience working within global transformation programmes across multiple regions and cultures
- Prosci, APMG Change Management or similar change management certification
- Understanding of professional services operations, including resource management, project delivery, time recording and billing processes
Benefits
Comp & perks- 25 Days Annual Leave + bank holidays – plus the option to buy up to 10 extra days!
- Days of Difference – Up to 3 extra days off for volunteering.
- Pension Contributions – 5% employer match to support your future.
- Income Protection – Up to 75% salary cover for long-term illness.
- Life Assurance – 4x salary tax-free lump sum.
- Critical Illness Cover – £25,000 lump sum (extendable to dependents).
- Health Cash Plan – Claim back physio, therapies & more.
- Electric Vehicle (EV) Scheme – A wide range of electric & hybrid vehicles.
- Affinity Groups – Join employee-led communities.
- Bounty Bonus – Refer a friend & get rewarded.
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
change managementimpact assessmentsstakeholder engagementcommunicationsbusiness readinessadoption metricstraining activitiesdata analysischange interventionsrisk mitigation
Soft Skills
stakeholder managementinfluencecredibilitycommunicationorganisational skillsmulti-taskingrelationship buildingproactive problem solvingadaptabilitycollaboration
Certifications
ProsciAPMG Change Management