Civica US

LiveOps Engineer

Civica US

full-time

Posted on:

Location Type: Remote

Location: United Kingdom

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Tech Stack

AnsibleAWSAzureCloudDNSDockerFirewallsGoGrafanaJenkinsKubernetesPrometheusPythonTerraformVMware

About the role

  • Operate our live environments using modern observability tools (Grafana, Prometheus, DataDog, Azure Monitor).
  • Respond quickly to alerts, triage incidents, and coordinate with SRE and Platform teams to resolve issues and restore service.
  • Automate environment builds, deployments, and day-to-day operational tasks using Terraform, Ansible, PowerShell, or Bash.
  • Support and maintain our environments across Azure, AWS, and VMware.
  • Work with containerised workloads (Docker, Kubernetes) and contribute to scaling and performance improvements.
  • Capture learnings from incidents and partner with SREs and developers to drive root cause analysis (RCA) and preventative action.
  • Work closely with engineers across teams to maintain runbooks, document operational standards, and ensure knowledge is shared and applied consistently across Civica’s cloud services.

Requirements

  • Experience operating production systems in cloud or hybrid environments (Azure, AWS, or similar).
  • Familiarity with Kubernetes, containerisation, and supporting tools (Helm, ingress controllers).
  • Basic understanding of networking and infrastructure fundamentals (DNS, load balancing, VPNs, and firewalls) and able to troubleshoot (e.g., pcap).
  • Hands-on experience with scripting or automation (PowerShell, Bash, or Go/Python).
  • Knowledge of CI/CD pipelines and fluent with version control (GitHub Actions, Azure DevOps, Jenkins, or similar).
  • Experienced with monitoring and alerting solutions (Prometheus, Grafana, DataDog, Elastic, Azure Monitor).
  • Strong analytical and problem-solving skills, with the ability to stay calm during incidents.
  • Collaborative communicator who thrives in cross-functional, fast-paced environments.
Benefits
  • 25 Days Annual Leave + bank holidays – plus the option to buy up to 10 extra days!
  • Days of Difference – Up to 3 extra days off for volunteering.
  • Pension Contributions – 5% employer match to support your future.
  • Income Protection – Up to 75% salary cover for long-term illness.
  • Life Assurance – 4x salary tax-free lump sum.
  • Critical Illness Cover – £25,000 lump sum (extendable to dependents).
  • Private Medical Insurance – Fast access to private healthcare.
  • Health Cash Plan – Claim back physio, therapies & more.
  • Dental Insurance – Cover for routine & emergency care.
  • Affinity Groups – Join employee-led communities.
  • Bounty Bonus – Refer a friend & get rewarded.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
TerraformAnsiblePowerShellBashDockerKubernetesCI/CDscriptingnetworkinginfrastructure
Soft Skills
analytical skillsproblem-solving skillscollaborative communicationcalm under pressure