Civica US

Payments Administrator

Civica US

full-time

Posted on:

Location Type: Hybrid

Location: Amersham • United Kingdom

Visit company website

Explore more

✨ AI Apply
Apply

About the role

  • Sort and distribute inbound post in a timely manner.
  • Manage the company ‘info’ mailbox, responding to or redirecting enquiries as appropriate.
  • Take card payments over the telephone and ensure accurate processing.
  • Handle inbound calls and route queries to the relevant account manager where required.
  • Assist with inbound customer queries relating to payments and accounts.
  • Support daily administrative tasks including embassy and ICON processes.
  • Contact self-pay patients to collect outstanding payments.
  • Scan, shred, and file documentation in line with internal processes.
  • Provide general administrative and ad hoc office support as required.

Requirements

  • Good all-round IT skills, including Microsoft Office.
  • Experience working in a busy office or administrative environment.
  • Strong organisational skills and the ability to manage multiple tasks.
  • Excellent attention to detail and accuracy.
  • Confident and professional telephone manner.
  • Numerate and literate, with the ability to process information accurately.
  • Positive, proactive attitude with a ‘can do’ approach.
  • Professional, honest, and trustworthy.
  • Flexible and willing to support the wider team.
  • A desire to learn, develop, and progress.
Benefits
  • 25 Days Annual Leave + bank holidays – plus the option to buy up to 10 extra days!
  • Days of Difference – Up to 3 extra days off for volunteering.
  • 5% employer match to support your future.
  • Up to 75% salary cover for long-term illness.
  • 4x salary tax-free lump sum.
  • £25,000 lump sum (extendable to dependents).
  • Fast access to private healthcare.
  • Claim back physio, therapies & more.
  • Cover for routine & emergency care.
  • A wide range of electric & hybrid vehicles.
  • Join employee-led communities.
  • Refer a friend & get rewarded.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
Microsoft Officetelephone payment processingdocument scanningdocument shreddingfiling documentation
Soft Skills
organizational skillsattention to detailtelephone mannernumeracyliteracyproactive attitudetrustworthinessflexibilityteam supportdesire to learn