Civica US

Product Consultancy Manager

Civica US

full-time

Posted on:

Location Type: Hybrid

Location: London • United Kingdom

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About the role

  • Lead a diverse team of consultants delivering Civica’s Local Government product suite.
  • Drive exceptional customer service during implementation.
  • Ensure projects are delivered on time and within budget.
  • Develop a high-performing, multi-skilled consultancy team.
  • Set the standard for service delivery excellence.
  • Provide strong governance and mentoring.
  • Act as a key point of contact for Project and Account Managers across the business.

Requirements

  • Lead, mentor and develop a team of Product Consultants delivering solutions to Local Government customers.
  • Manage work schedules and resource allocation to ensure efficient and effective delivery of the product suite.
  • Ensure projects are delivered within agreed budgets and timescales.
  • Manage contractual delivery milestones to mitigate revenue risk.
  • Establish and uphold best-practice policies and processes for solution delivery.
  • Review onsite delivery reports to maintain consistent, high service standards.
  • Facilitate regular team meetings and workshops to share knowledge, updates and best practice.
  • Act as a key advisor to Project and Account Managers on service delivery and solution options.
  • Perform line management responsibilities including 1:1s, appraisals, team development, recruitment and performance management.
  • Drive cross-skilling initiatives to develop multi-disciplinary consultants across complementary solution areas.
  • Maintain strong governance and insight across the full Civica portfolio deployed within Local Government.
  • **Preferred Skills & Experience**
  • Experience managing customer relationships within a service delivery environment.
  • Proven track record of leading and inspiring high-performing teams.
  • Strong Service Delivery and Project Management experience (PRINCE2 preferred).
  • Excellent stakeholder engagement and communication skills at all levels.
  • Understanding of Civica systems, including SOPs and Proact.
  • Strong planning, organisational and prioritisation skills.
  • Experience delivering projects within the GovTech sector.
  • Advanced knowledge of Microsoft products including Word, Excel, PowerPoint and Project.
Benefits
  • 25 Days Annual Leave + bank holidays – plus the option to buy up to 10 extra days!
  • Days of Difference – Up to 3 extra days off for volunteering.
  • Pension Contributions – 5% employer match to support your future.
  • Income Protection – Up to 75% salary cover for long-term illness.
  • Life Assurance – 4x salary tax-free lump sum.
  • Critical Illness Cover – £25,000 lump sum (extendable to dependents).
  • Private Medical Insurance – Fast access to private healthcare.
  • Health Cash Plan – Claim back physio, therapies & more.
  • Dental Insurance – Cover for routine & emergency care.
  • Electric Vehicle (EV) Scheme – A wide range of electric & hybrid vehicles.
  • Affinity Groups – Join employee-led communities.
  • Bounty Bonus – Refer a friend & get rewarded.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
Project ManagementService DeliveryGovernanceResource AllocationCross-skillingPerformance ManagementCustomer Relationship ManagementSolution DeliveryBudget ManagementTime Management
Soft Skills
LeadershipMentoringTeam DevelopmentStakeholder EngagementCommunicationOrganizational SkillsPlanningPrioritizationInspirationCollaboration
Certifications
PRINCE2