Client Service Manager
City Wide Facility Solutions Jacksonville
full-time
Posted on:
Location Type: Remote
Location: California • United States
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About the role
- Serves as the primary point of contact for assigned national accounts
- Meets assigned targets set forth in the Master Service Agreement of each national account
- Proactively manages client satisfaction objectives, financial targets, and contractor pay rates.
- Proactively assesses, clarifies, and validates customer needs on an ongoing basis
- Manages client complaints to ensure Client Complaint Policy is fully utilized
- Responsible for identifying, selecting, and working with Independent Contractors to ensure client needs are met and the full scope of work is completed
- Achieves metrics set forth and agreed upon by Director, Arete Facilities Management.
- Metrics can include but not limited to client satisfaction, ancillary revenue, territory margin and client retention.
- Schedules, coordinates, and leads regular business meetings with assigned independent contractor.
- Maintains professional communication with clients, Franchisees, and Home Office employees.
- Provides any necessary supervision and/or training to newly hired Client Service Coordinators and provides support to direct report as needed.
- Proactively communicates and works with other departments outside of Arete operations to ensure month end client billing and payables are properly and timely reconciled for client accounts and vendors.
Requirements
- Minimum 3-year customer service experience
- Professional and adaptable to changing priorities and project requirements.
- Proficient in Microsoft word, email and excel.
- Able to keep up with a fast-paced work environment.
- Bilingual (Spanish and English)
Benefits
- City Wide offers a competitive salary, including commission and bonus, for this position.
- In addition, we offer a comprehensive benefits package to include medical, dental, vision and PTO.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
customer serviceclient satisfactionfinancial targetscontractor managementmetrics achievementclient retentionbilling reconciliationtrainingproject management
Soft Skills
communicationadaptabilityproblem-solvingleadershiporganizationproactivityprofessionalismteam collaborationtime management