Account Manager
City Wide Facility Solutions Jacksonville
full-time
Posted on:
Location Type: Hybrid
Location: Troy • Missouri • United States
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Salary
💰 $60,000 per year
About the role
- Develop and maintain positive relationships with existing clients by maintaining routes and offering solutions to ensure client satisfaction.
- Manage, expand, and diversify client partnerships, upselling accounts with other valued services.
- Collaborate with the operations team, communicating potential issues, successes and service changes.
- Engage with and manage night managers and independent contractors.
- Focus on electronic communication through the CRM.
- Implement the model and follow the program.
Requirements
- 2+ years outside B2B account management experience, building maintenance or facility management preferred but not required.
- 2+ years track record of success in a client retention role, with goals and metrics to support.
- Highly detail-oriented and excellent follow-through on commitments.
- Positive and outgoing personality; great at building relationships.
- Excellent verbal and strong written communication skills.
- Proficient in Microsoft Office and knowledge of CRM database.
- Ability to travel on a daily basis to client locations locally.
Benefits
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Applicant Tracking System Keywords
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Hard Skills & Tools
B2B account managementclient retentionbuilding maintenancefacility managementMicrosoft OfficeCRM database
Soft Skills
detail-orientedfollow-throughrelationship buildingverbal communicationwritten communicationpositive personalityoutgoing personality