City of Toronto

Superintendent, Operations

City of Toronto

full-time

Posted on:

Location Type: Office

Location: Toronto • Canada

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Salary

💰 CA$113,683 - CA$155,216 per year

About the role

  • Monitors all assigned ambulance operations within the Division to ensure efficient service is maintained at all times.
  • Ensures all applicable operating policies and procedures are understood and implemented by staff.
  • Maintains a review of operational staff, operating reports recommending remedial action as required and ensuring all reports are prepared, processed, maintained and reported to the assigned Toronto Paramedic Services Commander of Operations.
  • Performs periodic performance evaluation audits to identify training and job rotation needs.
  • Ensures good public relations standards are maintained with respect to contact with the public and other governmental and/or outside organizations and participating in the community relations program.
  • Liaises with all City of Toronto divisions, Ministry of Health, fire and police, hospitals and other organizations.
  • Ensures all assigned facilities, equipment and vehicles are maintained and all general supplies and vehicle supplies are safeguarded and maintained at the proper level.
  • Carries out initial and ongoing patient care as required.
  • Handles day-to-day labour relations matters.
  • Performs duties in Operations as a Superintendent or a patient care provider as required.
  • Supervise special operations units and staff as required.
  • Required to work rotating shifts.
  • Performs other duties as assigned.

Requirements

  • Must possess and maintain current certification as a Primary Care Paramedic (PCP) or Advanced Care Paramedic (ACP), including A-EMCA and must achieve and maintain all required Ontario Base Hospital certifications, including Symptom Relief, Defibrillation, and obtain cross-certification with Sunnybrook Base Hospital if not already certified.
  • Must possess a valid Class F Ontario Driver's License, or better, and meet all requirements for license maintenance as set forth in the City of Toronto's Fleet policy and be able to obtain and maintain a City's driver's permit.
  • Extensive experience working as a frontline paramedic.
  • Experience as a supervisor, leading, and motivating staff in paramedic, medical, or related fields; experience in a unionized environment is considered an asset.
  • Must meet all requirements for employment as a Paramedic in Ontario as per the Ambulance Act.
  • Must not have had driver's license suspended for three years prior to application and not have more than three demerit points issued against his/her Ontario driver's licence.
  • Must produce proof of mandatory immunization and maintain all immunizations as required and specified by the Ontario Ambulance Act and the City of Toronto.
  • Knowledge of the Incident Management System (IMS) with accredited certification and/or the ability to obtain accredited certification.
  • Strong written and verbal communication and presentation skills, along with proficiency in Microsoft Office tools such as Word, Excel, and PowerPoint.
  • Ability to safely and effectively manage Operations responsibilities including deployment oversight, station readiness, equipment compliance, and staff supervision.
  • A thorough working knowledge of all practices and procedures related to the effective operation of ambulance and special operations units.
  • Demonstrates a strong understanding of health and safety legislation, EMS regulations, and relevant provincial acts, along with general knowledge of the legislation and policies governing Ambulance Services.
  • Strong knowledge of EMS operations, clinical standards, and emergency response protocols.
  • Strong communication, problem-solving, and conflict-resolution skills.
  • Physically capable of performing the job demands of both an Operations Superintendent and Paramedic.
  • Ability to make sound decisions, lead with innovation, and achieve results, while promoting teamwork and cultivating a work environment that enables high performance and excellence.
  • Ability to exercise sound judgement in emergency situations and in respect to public relations.
  • Ability to effectively handle day-to-day labour relations issues.
  • Must be available to work rotating shift/weekend/night/overtime/on-call duty in all environmental conditions.
  • Demonstrated commitment to equity, diversity, inclusion, accessibility and human rights.
  • Ability to support the Toronto Public Service values to ensure a culture that champions equity, diversity, Truth and Reconciliation and respectful workplaces.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
Primary Care Paramedic (PCP)Advanced Care Paramedic (ACP)A-EMCASymptom ReliefDefibrillationIncident Management System (IMS)EMS operationsclinical standardsemergency response protocolsambulance operations
Soft Skills
leadershipcommunicationproblem-solvingconflict-resolutionteamworksound judgementinnovationhigh performancepublic relationscommitment to equity
Certifications
Ontario Base Hospital certificationsClass F Ontario Driver's Licensemandatory immunization proofaccredited certification in IMS