City of Toronto

Manager, Bus Transformation & Change Management – Workforce Analytics

City of Toronto

full-time

Posted on:

Location Type: Hybrid

Location: Toronto • Canada

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Salary

💰 CA$123,833 - CA$170,184 per year

About the role

  • Driving transformation initiatives that align with the future service delivery model
  • Leading the development and deployment of advanced analytics platforms and workforce reporting capabilities
  • Overseeing change management strategies to support technology adoption and process integration
  • Managing inter-divisional partnerships, and contributing to policy and program development
  • Championing continuous improvement, innovation, and best practices in workforce analytics and reporting

Requirements

  • Degree in Business or Public Administration (or equivalent experience and education)
  • Extensive experience leading business transformation in large, complex organizations; HR transformation experience preferred
  • Expertise in business process reengineering, data reporting, analytics strategies, and systems integration
  • Experience with people analytics and HCM solutions (e.g., SAP SuccessFactors, Workday, PeopleSoft) and intelligent business tools
  • Proven ability to lead, motivate, and develop diverse teams in dynamic environments
  • Strong relationship-building skills with employees, unions, senior management, client divisions, and external stakeholders
  • Commitment to equity, diversity, and respectful workplaces aligned with Toronto Public Service values.
Benefits
  • Professional development opportunities
  • Commitment to equity, diversity, and inclusion
  • Barrier-free and accessible employment practices
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
business process reengineeringdata reportinganalytics strategiessystems integrationpeople analyticsHCM solutionsSAP SuccessFactorsWorkdayPeopleSoftchange management
Soft Skills
leadershiprelationship-buildingteam developmentmotivationcommunicationinnovationcontinuous improvementcollaborationpolicy developmentstakeholder engagement
Certifications
degree in Businessdegree in Public Administration