Program Manager
City of Toronto
full-time
Posted on:
Location Type: Office
Location: Toronto • Canada
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Salary
💰 CA$113,683 - CA$155,216 per year
About the role
- Reporting to the General Manager, Toronto Water, Program Manager, Office of the General Manager will manage and coordinate key Division wide priorities for Toronto Water.
- Provide senior level strategic policy advice and operational support to the General Manager and Toronto Water Directors.
- Represent the General Manager on City wide corporate initiatives and at meetings and forums.
- Conduct comprehensive research into assigned areas ensuring that such research takes into account developments within the water/wastewater industry.
- Act as the main point of contact for the General Manager with respect to all matters involving communications and public relation activities.
- Oversee the planning, design, development, implementation and maintenance of a communication strategy for the Division.
- Prepare strategic analysis reports for the General Manager on corporate and divisional issues.
- Manage assigned projects, ensuring effective teamwork and communication, high standards of work quality and organizational performance and continuous learning.
- Lead project teams and apply sound project management methodologies.
- Prepare presentations, speeches and correspondence for the General Manager on corporate/ divisional initiatives.
Requirements
- Post-secondary education in a professional discipline pertinent to the job function combined with relevant project management experience or equivalent combination of education and experience.
- Extensive experience at a senior level in planning, developing, implementing and coordinating diverse promotion, public relations, customer service, social marketing and communication programs.
- Extensive experience with federal, provincial and municipal legislation governing the water industry.
- Extensive experience using Microsoft Office Suite: Word, Excel, Power Point and Outlook.
- Considerable experience in municipal or provincial environment managing and overseeing projects, carrying out comprehensive research and developing reports.
- Political acumen, judgment and insight including the ability to negotiate and achieve consensus among parties having different objectives.
- Sound judgment and ability to handle matters of a confidential/sensitive nature as it relates to Council, other senior staff, management and unionized employees.
- Proven ability to influence and build collaborative relationships across a broad spectrum of stakeholders both internal and external to the organization.
- Highly developed interpersonal and public relation skills – proven ability to communicate effectively.
- Ability to operate as a fully accountable program leader, able to identify needs and initiate, coordinate and manage the implementation of solutions in response to Divisional issues.
- Excellent strategic, analytical and conceptual thinking skills.
- Superior oral and written communication skills and demonstrated ability in dealing effectively with media, political staff, diverse community stakeholders and staff at all levels of the organization.
- Knowledge and understanding of municipal services provided by Toronto Water, corporate priorities and strategic direction.
- Ability to identify opportunities for improvements to service efficiency and effectiveness and customer service delivery.
- Familiarity with the Municipal Freedom of Information Act.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
project managementstrategic analysisresearchcommunication strategy developmentreport writingpublic relationssocial marketingcustomer servicelegislation compliancemunicipal services knowledge
Soft skills
political acumenjudgmentnegotiationcollaborative relationship buildinginterpersonal skillspublic relation skillsstrategic thinkinganalytical thinkingconceptual thinkingoral and written communication