Customer Service Representative

City of Ottawa / Ville d’Ottawa

full-time

Posted on:

Location Type: Office

Location: Ottawa • Canada

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Salary

💰 CA$48,708 - CA$69,094 per year

About the role

  • responsible for delivering a broad range of program areas and services related to Marketing/Branding, Sponsorship/Advertising, Customer Service, Information, Fare Sales and Operations, Community Relations, and Internal Communications for OC Transpo
  • provide transit (conventional and para) customer services, including: responding to customer enquiries, complaints and/or feedback and providing information through various channels, including but not limited to: telephone, in person, on-line (web, social media) and in writing
  • processing financial transactions for fare instruments and other products/services
  • receiving and processing transportation requests and registration for Para Transpo service

Requirements

  • Completion of Grade 12
  • Minimum of 2 years of relevant experience in a customer service environment, providing service to the public by telephone, in person, in writing and electronically such as a call centre and/or counter service operations
  • Public transit system, procedures and policies, branch and departmental responsibilities
  • Call-handling protocols / etiquette
  • Problem-solving and customer service practices and strategies related to serving the public
  • Fares/fare eligibility
  • City cash handling procedures and policies, operation of a cash register, balancing cash and preparing daily deposits
  • City of Ottawa geography, and transit routes and schedules
  • Computer applications and databases such as: Microsoft office, Internet, SAP
  • Filing and information systems
  • Knowledge of applicable health and safety legislation, including the rights & duties of workers
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
customer servicefinancial transactionscash handlingoperating a cash registerproblem-solvingfare eligibilityfiling systemsinformation systemstransit procedurespublic transit policies
Soft Skills
communicationinterpersonal skillscustomer service strategiescall-handling etiquetteproblem-solvingresponsivenessfeedback managementcommunity relationsorganizational skillsteam collaboration