Reporting to the Supervisor, Business Applications – Enterprise Asset Management (EAM), responsible for technical configuration, customization, integration support, reporting, and sustainment of the City’s Hexagon (HxGN) EAM platform.
Provides technical expertise across system administration, performance optimization, troubleshooting, reporting, and development of EAM flexes, extensions, or integrations.
Participates in sprint activities, estimates development effort, and delivers technical work items—such as configuration changes, data updates, integrations, GIS support, or reports to meet defined acceptance criteria.
Configures and supports Hexagon EAM components including flexes, workflows, screens, extensions, and security.
Troubleshoots application issues, supports performance tuning, and resolves defects in collaboration with IT and vendors.
Develops and maintains EAM operational and analytical reports for divisions including Public Works, Transit, Waste Management, Water/Wastewater, and Transportation.
Uses EAM-native reporting tools, SQL, SSRS, or Power BI to support divisional reporting needs.
Designs, develops, tests, and deploys EAM enhancements, flexes, scripts, configuration changes, and integrations.
Supports User Acceptance Testing by preparing technical test cases and assisting business testers.

Requirements

Post-secondary education in Computer Science, Information Systems, GIS/Geomatics, Engineering Technology, or related discipline—or equivalent combination of education and progressive technical experience.
Minimum five years of technical experience supporting enterprise applications such as application administration, configuration, development, integration, or reporting.
Experience supporting or sustaining Hexagon (HxGN) EAM or another enterprise EAM/CMMS/ERP platform.
Strong analytical and problem-solving skills with experience troubleshooting complex application or data issues.
Experience working within Agile/Scrum delivery teams as a technical contributor.
Ability to translate business requirements into functional and technical specifications.
Strong understanding of SQL and relational databases (Oracle or SQL Server) and their use in EAM reporting, troubleshooting, or integrations.
Experience working with cross-application integrations involving systems such as ERP, GIS, CRM, or EDRMS.
Familiarity with ITIL-aligned incident, problem, and change management processes.
Strong documentation skills (technical specifications, test scripts, configuration notes, and support procedures).
Excellent communication and interpersonal skills; ability to collaborate across business and technical teams.
Ability to work independently or as part of a cross-functional Scrum team, balancing multiple priorities under tight deadlines.
High attention to detail and strong organizational skills in complex municipal or multi-departmental environments.

Benefits

The City is an equal opportunity employer that is committed to inclusive, barrier-free recruitment and selection processes.
The City will provide accommodation for applicants in all aspects of the hiring process, up to the point of undue hardship.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

Hexagon EAMSQLSSRSPower BIGISapplication administrationconfigurationdevelopmentintegrationreporting

Soft Skills

analytical skillsproblem-solving skillsdocumentation skillscommunication skillsinterpersonal skillscollaborationindependenceorganizational skillsattention to detailability to work under tight deadlines