Reporting to the Supervisor Business Applications (Emergency Services)
Collaborate with a dynamic team of professionals
Support the development and sustainment of processes and workflows
Manage the configuration of the products within the Emergency Services portfolio
Document and maintain system requirements for the products within the Emergency Services portfolio
Contribute to the overall operational maintenance and delivery of functional enhancements for the systems associated with the Emergency Services product suite
Support the continuous monitoring and updating of system requirements to ensure alignment to current organizational functional needs
Identify and document user requirements and ensure the transformation of business-oriented requirements into accurate technical specifications
Support the execution of user acceptance testing (UAT)
Conduct regular evaluations of system requirements
Engage with Emergency Services stakeholders within the organization to elicit feedback
Provide technical coordination in the assessment and enhancement of the applications
Support the development and execution of system and user acceptance test cases
Interact with Information Technology staff to ensure data is published to external applications and interfaces
Receive and address inquiries from staff and vendors
Assist in the development and maintenance of operational procedures affected by new or changed applications and workflows
Support the investigation and resolution of system-related issues
Ensure the functionality of the system complies with identified requirements
Develop and maintain comprehensive procedures and documents outlining system functions and structure
Cultivate collaborative partnerships with other departments, municipalities, and companies
Contribute to the procurement process for new solutions and may engage in evaluation activities

Requirements

University Degree in Computer Science, Information Systems, or related discipline
Advanced working knowledge managing major system updates to enterprise software applications
Previous experience with the sustainment of Emergency Services Systems
Knowledge and experience with Scrum methodology preferred
Ability to translate complex technical processes into business process impacts
Demonstrated working knowledge of technologies used to integrate enterprise applications
Demonstrated ability to make solid recommendations and designs for system configuration and/or integrations that are aligned to the Enterprise Architecture strategy and processes while taking into account long term, scalable solutions
Ability to work collaboratively with team, accepting and assigning work between team members and contractors
Strong communication skills
Knowledge of data modelling and data visualization tools
Flexible and adaptable; able to work in ambiguous situations
Comfortable working in complex environments and multidisciplinary teams
Have creative thinking and analytical approach
Strong problem-solving capability
A team player with excellent customer service and interpersonal skills
Ability to respect and deal with highly confidential and sensitive issues
Attention to detail
Ability to work under pressure and to tight deadlines
Demonstrated ability to show initiative by proactively identifying issues and proposing solutions/remedies
Exposure to Cloud-based technologies

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

system configurationuser acceptance testingdata modelingdata visualizationenterprise software applicationsScrum methodologytechnical specificationssystem requirementsfunctional enhancementsintegration technologies

Soft Skills

strong communicationcollaborative teamworkproblem-solvingcreative thinkinganalytical approachcustomer serviceinterpersonal skillsattention to detailadaptabilityinitiative