Senior Program Manager – Resident Services
City Heights Community Development
full-time
Posted on:
Location Type: Hybrid
Location: San Diego • California • United States
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Salary
💰 $80,000 - $95,000 per year
Job Level
About the role
- Provide leadership and strategic oversight for Resident Services programming across all assigned sites.
- Supervise, coach, and support Resident Services Coordinators, Intake & Outreach staff, and other program personnel.
- Lead program planning, implementation, evaluation, and continuous quality improvement processes.
- Develop performance benchmarks, track progress, and monitor program compliance with grants and contracts.
- Ensure accurate and timely documentation of resident interactions, services, and outcomes in Salesforce.
- Prepare monthly, quarterly, and annual program reports for internal leadership, funders, and external partners.
- Lead partnership development with service providers, education institutions, and community-based organizations.
- Coordinate with Property Management teams and CHCDC Housing staff to ensure cohesive service delivery.
- Identify opportunities for program innovation and enhancement, including new partnerships and service models.
- Assist in the annual Resident Services budget process, including forecasting, cost allocation, and spending oversight.
- Develop and update program policies, procedures, and operational standards.
- Support grant writing, grant reporting, and identification of new funding opportunities.
- Conduct regular site safety assessments and oversee follow-up actions.
- Represent Resident Services in organizational planning meetings, collaborative initiatives, and regional networks.
- Provide training, coaching, and professional development for Resident Services staff.
- Manage volunteer recruitment and engagement strategies.
- Participate in affordable housing advocacy efforts and represent CHCDC at community or policy-focused convenings.
- Perform other duties as assigned to support the advancement of Resident Services.
Requirements
- Bachelor’s Degree required ; Master’s Degree in Social Work , Public Administration, Education, or related field preferred.
- Minimum of five years’ experience in social services, community development, or affordable housing programs.
- At least three years of supervisory experience with demonstrated leadership abilities.
- Experience managing budgets, contracts, grant compliance, and program evaluation.
- Excellent communication skills, including report writing, presentations, and public speaking.
- Experience working with culturally diverse and multilingual communities.
- Strong analytical skills, with proficiency in data systems; Salesforce experience strongly preferred.
- Ability to manage multiple projects simultaneously and meet deadlines in a fast-paced environment.
Benefits
- Health insurance
- Paid time off
- Professional development opportunities
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
program planningprogram implementationprogram evaluationbudget managementgrant compliancedata analysisperformance benchmarkingsite safety assessmentsreport writingpublic speaking
Soft skills
leadershipcoachingcommunicationanalytical skillsproject managementcollaborationinnovationtrainingprofessional developmentcommunity engagement
Certifications
Bachelor's DegreeMaster's Degree in Social WorkMaster's Degree in Public AdministrationMaster's Degree in Education