City Heights Community Development

Program Manager

• Provide leadership and strategic oversight for Resident Services programming across all assigned sites.
• Supervise, coach, and support Resident Services Coordinators, Intake & Outreach staff, and other program personnel.
• Lead program planning, implementation, evaluation, and continuous quality improvement processes.
• Develop performance benchmarks, track progress, and monitor program compliance with grants and contracts.
• Ensure accurate and timely documentation of resident interactions, services, and outcomes in Salesforce.
• Prepare monthly, quarterly, and annual program reports for internal leadership, funders, and external partners.
• Lead partnership development with service providers, education institutions, and community-based organizations.
• Coordinate with Property Management teams and CHCDC Housing staff to ensure cohesive service delivery.
• Identify opportunities for program innovation and enhancement, including new partnerships and service models.
• Assist in the annual Resident Services budget process, including forecasting, cost allocation, and spending oversight.
• Develop and update program policies, procedures, and operational standards.
• Support grant writing, grant reporting, and identification of new funding opportunities.
• Conduct regular site safety assessments and oversee follow-up actions.
• Represent Resident Services in organizational planning meetings, collaborative initiatives, and regional networks.
• Provide training, coaching, and professional development for Resident Services staff.
• Manage volunteer recruitment and engagement strategies.
• Participate in affordable housing advocacy efforts and represent CHCDC at community or policy-focused convenings.
• Perform other duties as assigned to support the advancement of Resident Services.

Senior Program Manager – Resident Services