City & County Healthcare Group

Central Bookings Manager

City & County Healthcare Group

full-time

Posted on:

Location Type: Remote

Location: Nottingham • United Kingdom

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About the role

  • Lead, motivate, and develop a central bookings team to deliver consistently high performance
  • Set, manage, and monitor KPIs including response times, fill rates, utilisation, conversion, customer satisfaction, and service levels
  • Drive a customer-first culture , showing urgency, professionalism, and solution-focused thinking
  • Ensure bookings processes are efficient, standardised, and scalable
  • Use data, MI, and reporting to identify trends, address underperformance, and continuously improve outcomes
  • Coach and performance-manage team members, holding clear expectations and accountability
  • Work collaboratively with operational and service teams to balance quality, compliance, and commercial outcomes
  • Manage demand, capacity, and workflow in a fast-paced, high-volume environment

Requirements

  • Proven experience leading teams in a call centre, contact centre, customer service, sales, scheduling, or similar operational environment
  • Strong track record of managing performance through KPIs, targets, and service metrics
  • Confident people leader with experience in coaching, motivating, and managing performance
  • Excellent communication skills, with the ability to influence, challenge, and inspire
  • Highly organised, resilient, and comfortable working at pace
  • Strong problem-solving skills and a continuous improvement mindset
  • Confident using systems, data, and reporting to drive decision-making
Benefits
  • Opportunity to shape and lead a critical central function
  • Clear focus on performance, development, and continuous improvement
  • A role where strong leadership and customer service excellence are truly valued

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
KPI managementdata analysisreportingperformance managementcustomer service metricscontinuous improvement
Soft skills
leadershipcoachingcommunicationproblem-solvingorganisational skillsresiliencecollaborationinfluencemotivationaccountability